Ken Nicholson Email & Phone Number

Texas, United States

Kista, Stockholm, SE

• Engineered global provisioning features for Ericsson’s Enterprise Wireless Solutions, leveraging Java to automatically provision accounts and routers in AWS regions nearest to customers’ shipping destinations. This.
• Led conversion of 11 Java microservices to Terraform for streamlined configuration management, facilitating seamless migration to a new Kubernetes production cluster with zero customer disruption. This improvement.
• Planned and executed critical downtime maintenance to migrate a production PostgreSQL database to a new AWS RDS instance in a different AWS account. My maintenance strategy was adopted as the team’s standard approach.
• Developed Jenkins automation for testing environment setup, enabling R&D engineers to create environments with accounts, routers, radios, and SIMs on demand, significantly improving team productivity and development.

Boise, Idaho, US

• Drove Cradlepoint’s transition to a recurring revenue model by developing key Java and Python services, supporting a shift from hardware-only sales to subscription-based revenue. This transition contributed to.
• Enhanced revenue through targeted feature access: Refactored a monolithic Python codebase for NetCloud to ensure that feature access was restricted to licensed customers. This change enabled the sales team to pursue.
• Designed a Java-based migration system allowing Product Management to seamlessly add new features to existing subscriptions. This contributed to an increase in customer subscription renewals and expanded service.
• Led CI/CD process improvements by creating hundreds of automated end-to-end tests, significantly increasing code quality and stability in production deployments.

Walldorf, BW, DE

• Served as QA Engineer for SAP Afaria, an enterprise mobile device management (MDM) solution focused on securing, managing, and supporting mobile devices across enterprise networks.
• Led testing efforts for security enhancements in a critical release, which involved significant changes to SAP Afaria’s security code to improve certificate handling and introduce new security features. Played a key.
• Developed and executed test cases for the initial integration of Samsung KNOX with SAP Afaria, creating an end-to-end MDM solution that securely separated personal and business data on Android devices.

Walldorf, BW, DE

• Led QA efforts for XTNDConnect PC, a mobile-to-PC synchronization SDK distributed by OEM partners with over 50 million copies in 17 languages. Worked closely with device manufacturers to support custom sync software.
• Developed and implemented a new bug tracking system and related QA processes, improving tracking efficiency and issue resolution across the team.
• Provided direct technical support to OEM developers, troubleshooting issues and guiding them in implementing and testing the SDK in their custom environments.
• Recreated and managed OEM developer environments for thorough manual and unit testing, ensuring product reliability across varied configurations.
• Coordinated efforts across global teams of software developers and QA engineers, managing deliverables across multiple time zones to meet project deadlines consistently.

Orange, CA, US

• Helped Albertsons retail store employees with hardware and software POS (point of sale) needs.
• Troubleshot many different POS systems, scanning devices and printers using Unix and Windows operating systems across different server environments.

• Partnered with Hewlett Packard’s engineering team to reduce support costs for HP printers.
• Analyzed data and reported on issues with specific printer models.
• Tested pre-release products and software to identify potential problems.
• Assisted in writing technical documents for HP’s knowledge base.
• Took support calls on technical escalations and targeted issues.

Round Rock, Texas, US

• Provided technical resolutions to Dell’s enterprise customers experiencing problems with Dell Power Edge Servers and Precision Workstation products.
• Troubleshot and configured different RAID systems and network environments.