• Engineered global provisioning features for Ericsson’s Enterprise Wireless Solutions, leveraging Java to automatically provision accounts and routers in AWS regions nearest to customers’ shipping destinations. This reduced latency and significantly improved user experience, directly contributing to higher customer satisfaction and expanding international market reach.• Led conversion of 11 Java microservices to Terraform for streamlined configuration management, facilitating seamless migration to a new Kubernetes production cluster with zero customer disruption. This improvement enabled rapid service deployment across sharded environments in multiple AWS regions.• Planned and executed critical downtime maintenance to migrate a production PostgreSQL database to a new AWS RDS instance in a different AWS account. My maintenance strategy was adopted as the team’s standard approach for future downtime maintenance, ensuring consistent, reliable processes.• Developed Jenkins automation for testing environment setup, enabling R&D engineers to create environments with accounts, routers, radios, and SIMs on demand, significantly improving team productivity and development efficiency.

• Drove Cradlepoint’s transition to a recurring revenue model by developing key Java and Python services, supporting a shift from hardware-only sales to subscription-based revenue. This transition contributed to Ericsson's $1.1 billion acquisition of Cradlepoint. Services included provisioning accounts, devices, and features for the NetCloud platform, and automating SaaS commerce and billing processes.• Enhanced revenue through targeted feature access: Refactored a monolithic Python codebase for NetCloud to ensure that feature access was restricted to licensed customers. This change enabled the sales team to pursue subscription sales from users who were benefiting from premium features without licenses, directly boosting subscription revenue.• Designed a Java-based migration system allowing Product Management to seamlessly add new features to existing subscriptions. This contributed to an increase in customer subscription renewals and expanded service engagement.• Led CI/CD process improvements by creating hundreds of automated end-to-end tests, significantly increasing code quality and stability in production deployments.

• Served as QA Engineer for SAP Afaria, an enterprise mobile device management (MDM) solution focused on securing, managing, and supporting mobile devices across enterprise networks.• Led testing efforts for security enhancements in a critical release, which involved significant changes to SAP Afaria’s security code to improve certificate handling and introduce new security features. Played a key role in ensuring robust certificate-based authentication and encryption.• Developed and executed test cases for the initial integration of Samsung KNOX with SAP Afaria, creating an end-to-end MDM solution that securely separated personal and business data on Android devices.

• Led QA efforts for XTNDConnect PC, a mobile-to-PC synchronization SDK distributed by OEM partners with over 50 million copies in 17 languages. Worked closely with device manufacturers to support custom sync software development.• Developed and implemented a new bug tracking system and related QA processes, improving tracking efficiency and issue resolution across the team.• Provided direct technical support to OEM developers, troubleshooting issues and guiding them in implementing and testing the SDK in their custom environments.• Recreated and managed OEM developer environments for thorough manual and unit testing, ensuring product reliability across varied configurations.• Coordinated efforts across global teams of software developers and QA engineers, managing deliverables across multiple time zones to meet project deadlines consistently.

• Helped Albertsons retail store employees with hardware and software POS (point of sale) needs.• Troubleshot many different POS systems, scanning devices and printers using Unix and Windows operating systems across different server environments.

• Partnered with Hewlett Packard’s engineering team to reduce support costs for HP printers. • Analyzed data and reported on issues with specific printer models. • Tested pre-release products and software to identify potential problems. • Assisted in writing technical documents for HP’s knowledge base. • Took support calls on technical escalations and targeted issues.

• Provided technical resolutions to Dell’s enterprise customers experiencing problems with Dell Power Edge Servers and Precision Workstation products. • Troubleshot and configured different RAID systems and network environments.