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➢ IT professional with strong leadership and technical skills. Over 20 years experience of increasing responsibilities in project planning and management, promotion of best practices, and customer service excellence.➢ Experience includes safety and security systems, disaster recovery and emergency preparedness planning, knowledge transfer, project management, pre-sales consultation, customer support, and escalation management.➢ NYS Certified Code Enforcement Official, Certification No. 1112-0337Specialties: ➢ Softwarehouse C-Cure 9000 System Administrator; Design, conduct, and evaluate exercises consistent with the Homeland Security Exercise Evaluation Program (HSEEP); Develop IT Disaster Recovery and Business Continuity Plans
New York State Joint Taskforce On Demographic Research And Reapportionment
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Systems ManagerNew York State Joint Taskforce On Demographic Research And Reapportionment Apr 2013 - PresentGreater New York City Area• Responsible for the configuration and maintenance of the Task Force systems environment including front end desktop, back end servers, peripherals and network.• Develop and maintain system standards, including installation and configuration procedures.• Manage implementation of new software applications including installation, testing, training and final acceptance. • Manage all support related issues, including hardware and software troubleshooting, coordination of response and communication with impacted areas. • Monitor and administer Oracle data base• Manage daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes in a multi-user environment.• Designed and implemented current Business Continuity / Disaster Recovery process • Defined current backup processes and procedures
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Emhe Grant Manager / Director Of Emergency ManagementNassau Community College Oct 2008 - Apr 2013➢ Designed and implemented safety and security systems program, including accesscontrol, video surveillance, fire alarm, blue light emergency phones and fully integratedcommand center.➢ Served as the focal point of the emergency management, business continuity, Information Security and disaster resistance program for the NCC campus.➢ Coordinated all emergency management activities including development, implementation and review of emergency and disaster plans, IT Business Continuity and Disaster Recovery Plans, processes and procedures, as well as communications and training.➢ Planned, developed, conducted and evaluated tabletop exercises and drills in compliance with established Homeland Security Exercise Evaluation Program (HSEEP) standards.➢ Managed $500,000 Federal Emergency Management for Higher Education grant, recognized for 16% savings in overall cost by utilizing existing campus resources.➢ Developed and maintained excellent relationships with partners both within and outside the NCC community, on a local, state, and national level. -
Adjunct ProfessorHofstra University Sep 2005 - Jan 2009➢ Teach courses in accordance with the course outlines➢ Maintain accurate records of the scholastic achievement and attendance of students enrolled in classes and submit periodic reports.➢ Select textbooks for courses taught in accordance with departmental policies➢ Consistently received high positive responses from peer reviews and student evaluations -
Open Systems Project Manager/Manager Of OperationsHofstra University Apr 2005 - Sep 2008➢Direct, monitor and control application systems maintenance activities and coordinate daily operations in a union environment.➢Supervise a team of technical professionals in the installation, maintenance, and support of SUN Solaris, Linux and related open systems environments.➢Responsible for 500+ servers in two data centers running all ERP systems, applications, databases, network services, Citrix and VPN access and network security.➢Designed and implemented Disaster Recovery Test Plan to demonstrate the Data Center's ability to fail over the production environment to the secondary Data Center; define the conditions for a valid test.➢Develop and implement short and long term strategies in order to provide expected deliverables, contribute to long-term operational excellence and streamline operations.➢Established Network Operations Command Center (NOC) to improve network, systems, and services monitoring, establish predictive failure analysis, decrease incident response time and aid in metrics reporting.➢Increase the effectiveness and efficiency of support services through improvements to processes and procedures as well as coordination and communication between functional areas, including oversight of change and problem management processes.Instituted incident failure analysis and lessons learned reviews,➢Consult with and advise technical staff concerning efficient methods of automation.➢Oversee implementation of complex time-sensitive technical projects.➢Investigate and implement new open systems methodologies.
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Senior System Support EngineerSgi Jan 1996 - Apr 2005➢Recognized by senior management for excellence.➢Often assisted sales manager in negotiations, and was instrumental in acquiring a 6 MM+ sales order.➢Performed site planning, installation, maintenance, troubleshooting and repair of install-base of over 320 processors.➢Coordinated account participation in beta program.➢Responsible for resolving problematic customer satisfaction issues.➢Managed service territory case-load, which included troubleshooting and repair of hardware and software issues.➢Provided on the job training for new engineers.➢Troubleshoot and repair hardware failures.➢Performed pre-maintenance inspections. -
ConsultantMorgan Stanley 1998 - 2003
Ken Norman Skills
Ken Norman Education Details
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Computer Science
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Psychology
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Wt ClarkeAcademic -
Cscr Hofstra University
Frequently Asked Questions about Ken Norman
What company does Ken Norman work for?
Ken Norman works for New York State Joint Taskforce On Demographic Research And Reapportionment
What is Ken Norman's role at the current company?
Ken Norman's current role is Systems Manager at New York State Joint Taskforce on Demographic Research and Reapportionment.
What is Ken Norman's email address?
Ken Norman's email address is ke****@****mac.com
What is Ken Norman's direct phone number?
Ken Norman's direct phone number is (516) 572*****
What schools did Ken Norman attend?
Ken Norman attended Hofstra University, Hofstra University, Wt Clarke, Cscr Hofstra University.
What are some of Ken Norman's interests?
Ken Norman has interest in Customer Service Excellencepersonal, Kayaking, Computers, Canoeing, Customer Service Excellence, Customer Service Excellence Personal, Professional, Web Design, Cooking, Gardening.
What skills is Ken Norman known for?
Ken Norman has skills like Tabletop, Conflict Management, Os X, Canoeing, Metrics Reporting, Toolkit, Noc, Citrix, Manchester, Dreamweaver, Windows, Active Shooter.
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Ken Norman
Vice President, Wealth Advisor - Fulton Private Bank At Fulton Financial CorporationLancaster, Pa3clermontwealth.com, fultonhogan.com, fult.com -
Ken Norman
Nashville, Tn -
Ken Norman
Professional Basketball Player *Basketball Development Coach *Real Estate Investor / Management *Los Angeles, Ca -
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