Kelly Rogers Email & Phone Number

Fairview Heights, IL, US

Waterloo, Ontario, CA

Oversee internal customer helpdesk operations to enhance issue resolution and response times.Serve as a Tier 3 technical resource, offering expert guidance and support as required.Coach on solution management and best practices to optimize end-user self-service and provisioning.Ensure regular updates and platform conformity for optimal system performance.

Atlanta, GA, US

Provided comprehensive technical support for Windows 2012 servers, VMware infrastructure, Windows 10 workstations with Office365, and network equipment.Conducted thorough security audits on network hardware and Windows 2012 servers to ensure compliance with industry standards and regulations.

Reston, Virginia, US

In the GSM-O program, I played a key role in ensuring the secure and reliable operation of the Department of Defense’s IP networks. This involved maintaining and troubleshooting Windows/Unix/Linux servers running on VMware, supported by a variety of Cisco and Juniper network hardware. My responsibilities included remote monitoring, installation.

Washington, DC, US

Supported USDA Windows 2012 servers, VMware, Windows 10 workstations and network equipment. Performed security audits on Cisco network hardware and Windows 2012 servers. Ensured STIG compliance with federal data security guidelines while training teammates in security best practices.

Round Rock, Texas, US

Rapidly identify and resolve technical issues for a national emergency response team utilizing Remedy and first contact resolution processes. Provide support for a multitude of software, hardware and network issues, including personnel account authentication, encrypted mobile phone communication and VIP user support. Configure user and folder permissions.

Washington, DC, US

Designed and deployed custom Windows 7 images, and managed migration project throughout Midwest.

Fort Mill, SC, US

Self managed installing PC's, printers and new network equipment in remote locations. Training users on the use of new hardware and software.

Chandler, Arizona, US

Tier 2 support for desktop and server issues. Duties performed onsite, on the phone and via remote connection supporting servers, desktops, laptops, printers and handheld devices. Hardware supported: Blackberry's, HP PC's, servers, laptops and printers. Software supported: Windows 2003 Server, Windows XP and Office 2003.

Performed onsite technical support for desktops, networks, servers and applications for home and small business users. Hardware supported: variety of clone and name brand PC's, servers and peripherals. Software supported: Windows Server 2003, Exchange 2007, Citrix, Windows Vista, Office 2007 and older Microsoft software packages.

Arlington, VA, US

Provided leadership and onsite technical support of desktops, laptops, printers and handheld devices in office and manufacturing facilities. Trained and supervised six field technicians. Hardware supported: Dell PC's and Lexmark printers. Software supported: Windows XP and Office 2003.

St. Louis, MO, US

Supported 230 users in three office locations in a high pressure environment during tax season. Provided on-site support and management of several technical projects as required. Software supported: Citrix Server, Windows 2003, Windows XP, Office XP/2003, Quicken, QuickBooks 1999 - 2006, Peachtree 1999 - 2006 and a variety of other accounting specific.

St. Louis, MO, US

Managed a six month project involving: Supervision of 6 contractors.Research, planning, design, build and delivery of over a thousand custom designed medical PC's.Hardware supported: IBM desktops, laptops and Lexmark printers. Software supported: proprietary clinical software packages, Windows 2000 & XP, Office 2000 & XP, Lotus Notes, Remedy and Tivoli.

Managed multiple projects for four years at a variety of companies including Dell, Honeywell, The United States Department of Energy, GE, Saint Lukes Hospital and Universal Underwriters; Hardware supported: IBM, Dell, HP and a variety of clone PC's.Software supported: Novell Netware, Active Directory, Office 97, Office XP; Windows 95, 98, ME, NT, 2000 and.

Managed a retail computer store and four-person staff.Duties performed included: purchasing, sales, quality control, inventory inspection, employee supervision, recruitment, computer training and computer repair. Hardware supported: Custom built clone PC's.Software supported: Windows 95, 98, and NT; Office 97.