• Provide support for corporate and franchise stores' network issues, installation, POS hardware, office equipment, and peripherals.• Support for software applications including RetailNet POS, MS Outlook, VPN, and Open Office.• Manage outstanding open incidents in order to meet service agreements.• Diagnose and resolve issues with network and system vendors or independently using remote access tools. • Track all communication and work using an incident management system.

● Image computer sand prepare them for employees.● Provide on-site PC support for a campus of approximately 1500 employees.● Assisted my support team in troubleshooting hardware and software issues.

● Manage computing hardware and software needs and maintain system uptime for 5 sites.● Provide software updates for our engineers and CAD personnel for efficient workflow.● Work with the management to implement IT policies and procedures

● Assisted Project Leader for Windows XP (W2K to XP) Rollout Project. Converted 2700+ machines at corporate headquarters and remote distribution sites across the country to enhance the customer’s efficiency and productivity.● Ordered, tracked, managed inventory and spending for all computers for corporate headquarters and remote distribution sites. ● Improved and streamlined the process for hardware replacement cycles of all systems. ● Administered the duties for Blackberry support including software pushes from BES server, password resets, activation passwords, tethering and advanced troubleshooting of connection issues with regards to activation and email retrieval.● Organized efforts to assist corporate security with hard drive/data retrievals and data retentions in to ease the retrieval of associate’s information necessary for investigations.● Performed multiple highly visible software and operating systems upgrades. ● Documented roll-out process, including work forms, process flows and troubleshooting.● Established process for hard drive labeling project for Legal department.● Reorganized computer storage areas to improved process for replacing new machines .● Worked with Dell on creating computer disposal process.● Maintained workstation compliance for all support sites.● Assisted Enterprise McAfee team to troubleshoot issues and administer EPO.Helpdesk Support Analyst (2001-2002) ● Functioned as member of helpdesk support team handling hundreds of calls for corporate headquarters, the sales force and remote BD locations. Dealt with diverse group of end users. ● Calls needed various areas of support including broadband/vpn connectivity, network/password resets, email (Lotus Notes) connectivity/troubleshooting and issues pertaining to Microsoft products (Office, XP, 95, NT workstation).● Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

Public Safety and Fire Suppression.