Ronen Katz Email & Phone Number

Israel

As a director of core network services, I'm leading delivery, integration and support teams of complex platforms, infrastructures and services.Main achievements*leading customer experience analytics for Partner TV service with stakeholders, for proactive treatment to end users( using Power BI)*migration plan of customers to cloud services Main projects*4G/5G core cellular network rollout based on-prem cloudIntegration, delivery and support cloud applications and… Show more As a director of core network services, I'm leading delivery, integration and support teams of complex platforms, infrastructures and services.Main achievements*leading customer experience analytics for Partner TV service with stakeholders, for proactive treatment to end users( using Power BI)*migration plan of customers to cloud services Main projects*4G/5G core cellular network rollout based on-prem cloudIntegration, delivery and support cloud applications and services, creating monitoring tools, reports, kpi's and customer experience measurements.IT Infrastructure management. *Partner TV OTT solutionIntegration and support of complexed platforms and infrastructures, POC and negotiations with suppliers.Team management and leadership *coaching and mentoring team leaders and engineers *Building from scratch multidiscipline technical teams for innovative technologies*managing crisis events under pressure, problem solving, attention to details and creative mindset solutionsStrategy, planning and budget*Planning yearly department goals, tracking and managing projects with stakeholders*negotiations with suppliers, managing SLA with vendors and customer care*yearly budget, cost reduction, managing ROI Show less

Partner communications NOC responsible for monitoring and managing diverse line of business: ISP, telecom, IT & infrastructure, international GW's. Main achievements - Organizational change *Changing and adapting new structure and approach for the NOC responsibilities*working with multiple stakeholders on internal and external process to reduce SLA * Specification and development of internal ticketing platform, (in addition to Jira for suppliers).Daily… Show more Partner communications NOC responsible for monitoring and managing diverse line of business: ISP, telecom, IT & infrastructure, international GW's. Main achievements - Organizational change *Changing and adapting new structure and approach for the NOC responsibilities*working with multiple stakeholders on internal and external process to reduce SLA * Specification and development of internal ticketing platform, (in addition to Jira for suppliers).Daily routine* Managing 30+ cross functional team managers and employs working 24/7/365* Daily CAB for production environment (IT & IT infrastructure, Telecom, ISP, Data security)* Escalation contact for customer care management* working with C level managersAnalytical approach*using open source tools to improve customer experience, managing proactive treatment process with customer care (elastic / kibana/ grafana/ power bi / greylog / splunk/ cacti)* Creating success criteria and managing KPI's for multi services *managing SLA for incident responseBCP and DR* Create strategy for Business Continuity Plan, Disasters Recovery Plans, and cyber attacks* executing DR activities * Backup and restore procedures and testing, GDPR.*managing crisis events under pressure Show less

Israel

As a support team manger I started as telecom team manager at 2012,During organizational change at 2015, I managed cross functional team members, merging IT and telco groups.

Israel

As technical support eng. i performed installations, upgrades and bug fixes for telco services,in complexed platforms based linux/win, using scripts, sql, BI, networking skills.

Israel

As noc operator for the IT services, i was working shifts on the main IT platforms and services, Oracle ERP, Sieble & Vantive CRM platforms, Billing and Meddiation process, IT infrastructure monitoring, storage management, Mailing servers.

Bachelor Of Science - Bs, Electronics And Communications Engineering

M.A, Organizational Consulting & Development

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