Katherine Rosado Email and Phone Number

As part of our Global Enterprise Segment Sales organization I developed and implemented several dashboards that increased efficiency by 25% and reduced errors by 15%.Optimized data models and protocols for mining the enterprise data warehouse in conjunction with data owners and department managers resulting in a 40% reduction in process/working time.Lead and conduct in depth business analysis of customer success alignment performance sales business goalsExecutes on the roadmap and strategically updates it while keeping leadership and stakeholders informed.Partners with the Project team for weekly key performance indicators reviews.

Drove requirements and worked on releasing net new reports or improvements into the appropriate platforms by partnering with Product Managers across the organization.To support the program, I created robust reference documentation to educate both users and agents on the various capabilities and features available plus easy use-case based guidance that maps the best set of reports by use case. Managed all of the business intelligence reporting efforts in relations to Customer Success Collaboration Team activities.Oversaw design, regulation, and daily project management of customer success account assignment

Standardized processes and implemented relevant statistics and reports within Customer Business Execution Team.Develop business architecture using requirements such as scope, processes, alternatives, and risks.Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.Feed operations team with measurements and performance indicators (KPIs).Manage implementation of actions suggested in Root Cause Analyses (RCA). Suggests corrective actions to improve KPIs.Interact closely with other team members of operations support constituting of Change and Configuration management process.Resolving issues for end users - navigation, data integrity, process flows.

Utilization of project data to make future projects more productive and cost-efficientSupport project team with financial reporting Tracking training compliance Training enhancements Share point admin Maintenance of project documentation, plans and reports, directing and coordinating project work (assigning tasks, controlling schedule), through engineering duties (maintenance of headcount databases, materials, configuration management

This role supports the Logistics organization, I concentrate on analyzing and keeping all the cost down to the minimum, the key responsibilities also includes: - Purchase order creation and management - Analyse monthly financial reports by regions (Global View)- Manage spend reports using metrics.- Freight Database Analytics – by regional bucket Owner - Product Portfolio Support - Develop & maintain Freight and Logistics Operations Metrics - Support Freight Payment process to all carriers- Support Claims process- Identify performance gaps and opportunities - Prepare pricing analysis, buyback/markdown analysis as required.

This role provides administrative support to 3 Global Marketing Directors (Analytics, Branding & Sales). The purpose of this role is to enhance the director's effectiveness by answering telephones and promptly and courteously assist clients and employees throughout the organization. Maintain calendars, coordinating extensive appointments, meetings and domestic/international travel.-Coordinate a busy travel calendar, ensuring all events are successfully executed.-Produces information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data, and graphics.-Conserves executive's time by reading, researching and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.-Prepares reports by collecting and analyzing information and secures information by completing data base backups-Business correspondence, office maintenance, ordering supplies, mail, marketing mailings, e-mail, faxing, switchboard, word processing, and customer service-Maintains office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies and verifying receipt of supplies. -Protects operations by keeping information confidential. Support Leader on confidential matters (salary planning, Priorities and staffing etc.) and special projects as required. -Process Purchase orders in our internal tool as well as handle all organizational updates/move .

SAP MDM (Master Data Module) project leader- Maintain high availability of Point of sale and Point of Purchase information- Maintain indirect customer name and address master database- Analyze incoming data from customer in a daily, weekly and monthly basis- Maintain processing schedule of End Customer name and address collection (POP) this is the Point of Purchase process.- Collect and study data to determine costs of business activities.- Recommend budget adjustments, and other cost improvement measures.- Analyze financial data and extract and define relevant information; interpret data for the purpose of determining past financial performance and to project a financial probability.- Review costs and perform cost benefit analysis related to projects and programs. - Perform moderately complex statistical, cost, and financial analysis of data reported in the various financial systems.- Develop financial reports for forecasting, trending, and results analysis.- Record, classify, and summarize financial transactions and events in accordance with generally accepted accounting principles.- Interpret financial transactions and events for users who must make economic or business decisions.- Performing various audits including SOX, partner audits and incoming data audit.

Shipping & logistics specialist, in charge of completing shipping documentation for telecommunications equipment to various countries in the Caribbean. - Point of contact between project manager and vendors and or system houses.- Order fulfillment specialist, forecasting- Audit customer contracts and incoming purchase orders.- Proactive management of inventory.- Supply Management /OEM equipment ordering prime.- Communicate delivery dates to customer or project team.- Customer support during shipment delivery.- Generate SAP inventory, track status of fulfillment.- Perform relevant SOX audit in a quarterly basis.- Customs clearance assistant, documentation translation supports.

Vendor liaison for all cruise line companies and company service suppliers- Managed four customer service team members- Answered telephones and redirected to appropriate staff member.- Coordinated and managed office services, for instance records, budget preparation, personnel and record-keeping- Created and amend documents, for example, invoices, reports, memos, letters and financial statements by means of word processing, spreadsheet, database and other presentation software- Set up and organized gathering and conferences- Opened and arranged incoming mail, including faxes and email- Sign for and deal out UPS/FedEx or in the same way delivered packages- Filed and recovered clerical documents, records and reports- Received and processed cruise line orders - Responsible for tracking and shipping of cruise tickets and documentation to the clients.- Interviewing and hiring interns for the group.