Karen Rose Email & Phone Number

Canada

SALES OPERATIONS & HOSPITAL ANALYST (2008 - 2009)Reported to the VP Strategic Marketing. Responsible for managing the master sales database (including all reporting) and the tender submission process for hospital buying groupsDeveloped an automated tender management system that resulted in the enhancement and streamlining of the entire tender submission processCreated a user manual for navigating sales database, generating reports and entering data resulting in a decrease of hours spent training reps and internal staffPerformed ongoing management and maintenance of internal sales database (GSS) resulting in data integrityRealigned sales analyses processes that reduced redundancy increasing productivity Prepared and distributed monthly and quarterly sales reports resulting in efficient and accurate forecasting by senior managementProcessed monthly, quarterly and annual payment reconciliations to maximize customer loyalty

HOSPITAL & SPECIALTY PRODUCTS ASSOCIATE (2007 - 2008)Reported to the Director, Specialty Generics and Hospital products. Managed the tender submission process for hospital buying groups and provided customer service support for specialty products and key accountsManaged tender preparation process and submission for various multiple product RFP tendersPerformed rebate tracking, verification and preparation for various hospital buying groupsDeveloped monthly sales reports for specialty and hospital productsManaged departmental expense coordination and analysisProvided customer service support for specialty products and key accountsInternal liaison with Finance for credits, rebates and reconciliation, etc.Promotional item investigation, sourcing and preparation for specialty productsInitiation of marketing related projects to support sales efforts and special eventsPlanned and participated in numerous national events including booth preparation, coordination and customization

Reported to Supervisor, Sales Analysis - Finance. Maintained sales reporting system: database integrity, consolidation of data, validation and entry. Generated various sales/management reports. Identified and made recommendations for operational efficiency of systems and processesDeveloped new reports and database functions with programmer assistance to increase user-friendliness and improved functionality for field usageCreated a computerized variance report that identified supply-chain errors resulting in a reduction in the "grey market" by 5-6% and cost savings of over 500k annuallyCommunicated with external partners to obtain required data, investigate, identify and resolve irregularities or sales discrepanciesProvided monthly sales data to ensure open communication with key business partner Prepared, validated and distributed daily sales flash to senior management

Reported to the Manager, Sales Operations. Supervised a team of four sales administrators providing guidance for day to day functions. Assisted in the setup and training of Quebec branch.Collaborated with developer to create a new sales database ensuring tracking of relevant sales information and accuracy of dataProcessed and managed monthly FFS and O&A accruals for independent/chain pharmaciesManaged new product launch incentive programs and worked with marketing department to develop additional cost-effective programsProcessed commission plan/payments for reps, managers and directorsResponded to customer/sales force queries ensuring 100% client service excellence

Reported to Director, Sales Operations. Provided support to 20+ sales reps throughout Canada. Developed a tracking log to monitor incentive program payments including rebate processing, tracking and distribution resulting in transparency in the analysis of cost-of-businessAdministration of various additional customer incentive programsLiaised between head-office and third party sales team ensuring seamless administration Implemented a tracking system for sales materials and equipment to streamline the new-hire and exit processes for sales repsDepartmental purchasing, expense/budget reporting

Sales and service of digital voice recording devicesPerformed general office management and customer/sales support including Inventory control, AR/AP and invoicing, import/export management, maintenance tracking, management of sales tools and office supplies and order processing

Provided support for team of 12+ sales reps and two sales leaders throughout Ontario. Maintained sales info, provided quotations, handled inbound calls, generated weekly sales reports and set-up new client accounts.