Kevin Roth Email & Phone Number

Miami, Fl, Us

Alabama, United States

• Experience with S2S IPSec tunnel configurations, Traffic shaping rules, VoIP Prioritizations, Static routes, LAN/WAN firewall rules, packet analysis, DMZ configuration, and network deployments.• VLAN planning and deployment, Switchport configuration including Trunk/Acccess ports, Native VLANs and Voice Vlans.• Create and analyze heatmaps with onsite technicians in order to optimize wireless networks for clients• Provide Tier-2/3 escalation support • Diagnose and resolve complex network issues to restore seamless operations following network outages, ensuring uninterrupted connectivity and data flow.• Serve as Liaison between various departments and third party vendors to provide efficient restoration of service. • Responsible for the professional development of Helpdesk Technicians. • Routinely provide coaching and feedback to tier 1 technicians• Act as first point of contact for team members to obtain high-level technical guidance on customer interactions.• PowerShell Scripting• Server Migration• Windows Server Administration • Supervisor of Saturday Helpdesk Team• Provide guidance / escalation assistance for tier 1 technicians • ConnectWise Manage Ticket Dispatcher

Las Vegas, Nevada, United States

We are a managed service provider (MSP) for the automotive industry. We provide remote helpdesk support for over 400 auto-dealerships in 17 states nationwide! We provide excellent customer service!

Las Vegas, Nevada, United States

Provided technical Support for Elementary & Middle/High school - a campus consisting of 400+ students and 30+ support and admin staff. Job included installing computer devices, printers, peripherals, projectors, troubleshooting software/hardware issues, data backup and retrieval, chromebook repairs, running and installing cat5e/6 cable, installing wall plates, G-suite enterprise management, user account creation, and permissions provided written and in-person training for staff and administration, as well as audio/video support for school events.

Las Vegas, Nevada, United States

Taught Algebra 1 and Advanced Algebra with Financial Applications at Desert Pines High School (CCSD).

Miami/Fort Lauderdale Area

Primary role of supervising and engaging in several multimedia and production tasks including weekly live streaming, projection, working with cameras, switchers, communication systems, recording and editing, presentations, lyrics, and technical support. Lead a group of 20 individuals as part of a church multimedia team.Information Technology 1) Troubleshooting and general IT support at church administrative office. Includes registry and virus cleanup, identifying software problems and symptoms, optimizing computers for performance, installing RAM chips, fixing display errors, Network IP scheming and administrating, data recovery, remote-work enablement, IT training for staff. Graphic Design 2) Worked on multiple design projects for MinisterioManases such as event flyers, banners, Facebook posts, announcements, website icons, photo editing, cut-outs, CD-DVD labels, among others. Video Production 3) Edited, rendered, and burned video recorded sermons of Pastor Carlos Valenzuela, Pastor Clara Valenzuela, and other guest speakers at MinisterioManases. 4) Multiple Video projects including promotional videos, social media clips, testimonials, and larger-scale projects.5) Manager of online channel at youtube.com/minmanases which is updated weekly with sermons and different promotional videos. Design of channel art, video Thumbnails, organization of playlist, and distribution of videos to multiple covering Pastors.Social Media Manager 6) Management of three Facebook pages for Facebook.com/minmanases. Responsibilities include Content distribution, design, post scheduling, target audience, marketing, as well creating engaging video content.

Bachelor'S Degree - Information Technology Services, Information Technology, 3.51

Graduated December 2018

A.A In Computer Systems, Information Technology, 3.7

Dream.Us Scholar, Information Technology

Super grateful for Dream.US and the opportunity they provided for me and for thousands of other DACAmented scholars across the USA. Much.

A.S In Networking Services Technology, Information Technology, 3.51

Activities and Societies: Phi Theta Kappa honors society