Kimberly Routliffe Email & Phone Number

Ottawa, Ontario, Canada

• Coordinated Allied Health Occupational Therapists• Processed orders per financial authority entitlements from HCCSS. • Managed client records and ensured all data’s accuracy.• POC for complaints, researched, diffused, and documentation.• Continuous Process Improvement.

Gatineau, Quebec, Canada

• Coordinated field staff.• Invoicing, coding, and obtained financial authority.• Created purchase orders and purchased PPE products.• Received, inventoried, and redistribution of PPE to WQ schools.• Investigated supplier and vendor inquiries and incident resolution.

• Intake services, assessment of urgency, and assigned therapist.• Closing of files and completing quality assurance reviews.• Researched, diffused, responded to, and documented complaints.

Shawville, Quebec

• Front desk processing, order processing, and assisted bakers.• Closing out and balancing cash.• Inventoried and restocking of goods.

Ottawa, Canada Area

• Lead a team of 6 through outsourcing.• Pivoted to adapt to new ERP and Service Now systems.• Processed orders (procurement to payment) • Acquired corporate hardware.• Managed incident queue to ensure KPIs were met.• Managed Incidents until resolved or escalated. • Provided analytical administrative support.• Updated processes in alignment with continuous improvement

Ottawa, Canada Area

• Supported stakeholders in the Acquisition of IT Hardware.• Managed replacement initiatives.• Processed incidents to issue resolution.• Updated processes in alignment with continuous improvement.

Ottawa, Canada Area

• Analyzed and coordinated IT client service requests. • Procured hardware, software, and mobile devices.• Managed corporate IT hardware equipment replacement initiatives. • Ordered, coordinated, and assigned IT equipment.• Documentation of continuous process improvements.

Ottawa, Canada Area

• Processed orders from procurement to payment.• Managed continual process improvements and documentation.• Assigned RSA Secure ID (VPN) accounts.• Managed IT Loaner Pool of laptops, mobile devices, projectors, polycoms, and pagers.• Help Desk vendor line, incident updates, and escalation per process.• Processed orders from procurement to payment.

Ottawa, Canada Area

• Analyzed and, coordinated IT client service requests. • Procured hardware, software, and mobile devices.• Processes orders to invoice payment. • Managed corporate IT hardware equipment replacement initiatives. • Ordered, coordinated, and assigned IT equipment.• Continuous departmental process improvements and documentation.

Ottawa, Canada Area

• Created, maintained, and reported OPP RAS VPN Accounts.• Processed change and deletion of account requests.• Created Bell Nexxia access dial-up and DSL high-speed accounts.• Processed password resets.• Created and maintained detailed account reporting.

Hull, Quebec

• Managed Quebec inside sales for services with HP Sales Reps.• Managed orders from authorized resellers• Administered and quoted existing maintenance contracts.• Uplifted warranties from quotation to invoice payment.

Ottawa, Canada Area

• Quality assurance of invoice accuracy.• Prepared payroll, and processed accounts receivables and payables. • Processed vendor cheque run. • Maintained accounting journals and ledgers. • Data entry• Reconciled records, and produced accounting reports.• Processed monthly General Receiver of Canada remittances.