Kyle Perkins Email & Phone Number

Houston, TX, US

Houston, TX

• Build and maintains a trusting relationship with key client stakeholders to provide a sense of confidence in CVS teams and processes, best understand client needs, and have a foundation for honest feedback
• Provide operational support including case management, data analytics, and product maintenance for all lines of business: Commercial, Exchange, Medicaid, and Medicare – currently for a client with approximately 2.6.
• Lead issue management and resolution initiatives such as faulty programs, incorrect benefit design, and invoice reimbursements. Created a standardized process for issue management and coached internal peers on.
• Conduct on-site visits with client executive leadership emphasizing go-live preparedness, process improvement, and continuous feedback for retention
• Project manage several complex implementations, including IT system enhancements, client rebrands, client expansion into Medicare lines of business, and acquisition of over 150,000 new Medicaid patients
• Present proposals to internal executive teams to ensure resource allocation to outstanding client escalations

Houston, Texas, United States

• Managed the first implementation of a new (Spring 2022) customer relationship management software ahead of all other functional areas in the University of Houston System -- Developed software utilization standards in.
• University of Houston: Planned and facilitated 300+ attendee professional development conference for Student Affairs and Enrollment Services professionals across 4 University of Houston system campuses -- Collaborated.
• Directly supervise 50+ part-time staff and indirectly manage parallel teams, including employee selection, onboarding, and performance review-- Restructured recruitment, selection, and onboarding processes in alignment.
• Utilize custom assessment tools to provide data-driven recommendations to senior leadership to influence business practices and budget allocation - connected recruitment yield data to participation measures to improve.
• Create and maintain process documentation, project files, and data reporting

Austin, Texas, United States

• Directly supervised staff through training, one-on-one supervision meetings, and performance evaluation
• Managed the recruitment and selection process for undergraduate interns, resident assistants, and desk staff
• Collaborated with university leadership to design and implement educational approach for 7,000+ students
• Provided immediate response to crisis situations for residential area housing 4,000+ students

Austin, Texas, United States

• Assisted in the logistics and execution of a 2-week Orientation Leader Training for 35 student employees
• Coordinated with residence life officials to design and facilitate a process for providing housing to orientees
• Developed and managed online resources including a Guidebook application and webpage

Austin, Texas

• Managed $13,000 budget for student programming
• Advised residence hall counsel responsible for programming for community of 1900 residents
• Adjudicated conduct hearings for students in violation of residence hall policies
• Planned and facilitated staff training for 180 Resident Assistants as member of the Student Staff Training Committee
• Supervised a marketing internship for 3 undergraduate students including recruitment, training, and supervision
• Supervised front desk staff team of 40 undergraduate students including training and operations management

North Billerica, Massachusetts

• Served as operational leader for customer service team to prepare K-12 educators to implement diagnostic and assessment software in classrooms
• Implemented proactive communications to ensure client success and satisfaction by triaging needs to appropriate teams
• Produced a variety of Salesforce reports, manipulated data exports in Excel, and provided recommendations and updates to leadership based on data trends
• Collaborated with Sales, Professional Services, and Account Management teams to best serve customers

Ames, Iowa

• Created wide preparation programs including resume writing and job searching
• Presented professional development training to undergraduate classes and student organizations

Ames, Iowa

• Building an inclusive community devoted to academic, personal, and social successes
• Managing a floor of diverse undergraduate students, including administrative and advisory duties
• Coordinating volunteer, leadership, and educational opportunities for 550+ residents in the community
• Confronting negative behavior, assisting in emergency situations, documenting policy violations Student Staff Orientation Committee Member:
• Served as the only student staff member on the Student Staff Orientation Committee
• Prepared and facilitated 2 training sessions for Spring 2016 - How to Advise Residence Hall Leadership; What is Social Justice?

Ames, IA

• Working within a committee of students and professional staff to plan and facilitate the Iowa State People to People Career Fair.
• Recruiting 33 student ambassadors during preparation for the spring career fair
• Planning and facilitating two training sessions per semester for student ambassadors
• Managing ambassadors to ensure positive experiences for students and employers

Ames, Iowa

• Implemented experimental procedure on human subjects for current studies on learning and memory
• Formatted, coded, and evaluated data using Microsoft Excel and Statistical Package for Social Sciences
• Created an 18-page training manual for research assistants’ use of Excel functions

Ames, Iowa

• Represent University Honors Program during admissions visits
• Contributing to administrative portions of honors program admissions
• Facilitating honors program events including Fall Retreat

Ames, Iowa

• Created syllabus for semester-long orientation seminar
• Facilitated lesson plans for class of 13 students
• Acted as liaison between students and Honors staff
• Retreat Committee Member: planned and facilitated 2014 Honors Retreat

Masters, Educational Leadership And Policy

Bachelor'S Degree, Psychology

Activities and Societies: Iowa Statesmen Men's ChoirMinor in Business Certification in Community Leadership and Public Service