Kimberly Rosenhaus Reines Email & Phone Number

New York, Ny

Seamless Global Service with an Emphasis on Client Satisfaction.TSG Reporting offers complete court reporting solutions with an impeccable attention to detail that lets you focus on the big picture. Our elite staff of professionals consistently service the most demanding and complex litigation for some of the largest law firms and corporations in the world. Our personal touch and client focus are traits our competitors can’t offer.

Greater New York City Area

• Managed sales, engagement and administration for 3 private business/dining club locations • Drove year-over-year business growth while leading operations, strategic vision and long-range planning. Increased membership 21%-32% YOY while reducing attrition by 22%-27% • Helped foster culture of customer centricity by aligning with marketing, hotel operations, finance and executive teams to drive initiatives centered on customer success • Chaired weekly executive leadership meetings to identify opportunities for improvement and establish milestones • Developed and managed database to gather and streamline information throughout department • Modeled exceptional customer service and ensured team members understood direct link of revenue growth and customer loyalty cultivation techniques • Successfully managed high volume of client-facing interactions and established strong rapport with individual and corporate clients

Carlsbad, Ca

• Worked directly with high profile athletes and their agents to ensure the integrity of the Upper Deck product • Built partnerships with internal sales and operations departments to streamline processes• Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols • Assigned to such elite athletes as Eli Manning, Derek Jeter and LeBron James and Tiger Woods

Greater New York City Area

► MCF develops and provides customized recognition programs representing core corporate values by fulfilling employees’ need for recognition and acknowledgement.]► Managed high profile, Fortune 500 client relationships, including Bank of America, UPS, United Technologies, Hershey, MetLife & McDonalds. Established a reputation for excellence, resulting in consistent contract renewal.► Supervised and mentored a team of eight account managers and project managers, 6 data analysts and four production managers and supervisors. Collaborated with Purchasing and Product Development.► Member of the 4-person "A Team" Sales Group accountable for closing new client business.► Successfully increased company sales by $70 million over a 4-year period. Traveled to U.S. & Europe.► Selected as Project Manager for UK office integration, featuring redesign of all UK operations and sales processes to establish real time system alignment, while maintaining UK staff and client needs.► Focused on increasing customer satisfaction by introducing departmental strategic planning sessions, quarterly reviews, and formalizing the transition between sales, client service, and implementation.► Managed and coached account managers with an “open door” policy. Redesigned production process with 50 FTEs, resulting in a 170% increase in production while reducing costs by 15%.

English

Education record