Kenneth Renicker Jr Email & Phone Number

Channahon, Illinois, United States

Greater Chicago Area

Oak Lawn, Illinois, United States

Illinois, United States

• Facilitate on-boarding and training of procedures and techniques in both classroom and field for over 600 new hire hires.
• Facilitated continuing education for tenured technicians teaching advanced procedures and techniques that strengthened the skill set of tenured technicians that lead to a 15% increase in quality metrics
• Travel locally and nationally to engage in performance management to improve tech quality of work or to assist in new customer acquisition start-ups, continuing education, field audits, etc.
• Skilled in Operations Management, Leadership, Contract Management, and Project Management and utilized those skills to bring innovative ideas to the Training Department which resulted in improved policies and procedures.
• Communicated and engaged effectively with all levels of business from a Trainee to the Vice President.
• Instilled the company’s safety culture and organizational policies and procedures into the trainee’s base knowledge and capabilities which helped reduce safety incidents year-over-year.

Will, Kankakee, Ford, Iroquois, Champaign, & Vermilion Counties (Illinois)

• Led and mentored a team up to 18 field technicians to meet district wide metrics.
• Provided daily reporting to district manager that allowed the manager to have insight into the execution of the team.
• Addressed concerns and issues from the field to mitigate any potential issues and resolve any existing conflicts which led to more open communication and improved tenure results.
• Assisted with field issues, complications, and troubleshooting for technicians which resulted in quality and production improvements year-over-year.
• Provided customer service to utility companies like Com Ed, Nicor, AT&T, and Comcast, as well as contractors, and the general public to help keep them same from the hazards associated with utility damages.

Will, Kankakee, Ford, & Iroquois Counties (Illinois)

• Located contracted underground utility lines to ensure contractor and general public safety.
• Interacted with public and customer/contractors to resolve issues on with job sites