Kayla Paulsen, Mba Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wisconsin, United States

Milwaukee, Wisconsin, United States

Kansas City, Missouri

In addition to my Technical Specialist duties I also perform hardware repairs on a range of iOS devices. I achieved certification to safely and appropriately repair the devices that keep people connected to the world around them. I work with a team of approximately 25 people to ensure a consistent and timely customer experience. I also provide training and mentorship to the entire Genius Bar team.

Kansas City, Missouri

Day to day, I work with Apple customers to troubleshoot and repair the devices that keep them connected. I facilitate approximately 450 appointments a month while maintaining great customer service and positive NPS results. I am consistently learning about the devices that fuel interaction and creation in today's society. I seek out any opportunity to develop myself and improve my skills in this role.

Kansas City, Missouri

My time as an intern and as an adoptions counselor prepared me for my role as Wayside's Waifs' Marketing Coordinator. I am responsible for preparing animal photos and biographies for Wayside's website. I manage with a team of over 20 volunteers to complete animal profiles each week. I aim to provide high quality content to increase an animal's adoptability. I also manage social media channels and create marketing material using Adobe software. I'm also responsible for updating Wayside Waifs'… Show more My time as an intern and as an adoptions counselor prepared me for my role as Wayside's Waifs' Marketing Coordinator. I am responsible for preparing animal photos and biographies for Wayside's website. I manage with a team of over 20 volunteers to complete animal profiles each week. I aim to provide high quality content to increase an animal's adoptability. I also manage social media channels and create marketing material using Adobe software. I'm also responsible for updating Wayside Waifs' website and sending mass emails about adoptable animals and news around the shelter. This job perfectly combines my love for animals and passion for marketing. Show less

Kansas City, Missouri

I was responsible for counseling potential adopters on any of the available animals in the shelter. I provided animal histories and learned more about their lifestyle to ensure a good fit for all involved. I was required to have an in-depth knowledge of animal behavior and care.

Kansas City, Mo

I was responsible for creating and managing social media content and analyzing its success. I also assisted in coordinating and executing events to benefit Kansas City's largest no kill animal shelter. I worked closely with marketing professionals to ensure the community is aware of programs and services available for humans and pets alike. I also assisted in donor and volunteer relations, aiming to gain support and awareness for Wayside Waifs' mission.

Lee'S Summit, Mo

I was responsible of leading a team of 12-14 people in the front end departments. I aimed in helping them to achieve personal and company goals through coaching and formal training sessions. I also served as a point of contact for the store for technical and operational questions. In the absence of our back office lead, I was responsible for balancing the registers and submitting the previous business day's deposit. I worked primarily with the customer service team and often assisted… Show more I was responsible of leading a team of 12-14 people in the front end departments. I aimed in helping them to achieve personal and company goals through coaching and formal training sessions. I also served as a point of contact for the store for technical and operational questions. In the absence of our back office lead, I was responsible for balancing the registers and submitting the previous business day's deposit. I worked primarily with the customer service team and often assisted with transactional and customer experience issues. I worked to follow Best Buy's standard operating procedures and verified that all transactions are executed within Best Buy's policies. Show less

Lee'S Summit, Mo

I worked across the store to provide customers with the "complete solution" to their technology needs. I utilized resources to deliver excellent customer service and exceed expectations in terms of product knowledge and professional recommendations. My time in this role gave me great insight as to what a superior shopping experience looks like and prepared me to take on my next role as Front End Leader.

Warrensburg, Mo

At the Harmon Computer Commons, I was responsible for maintaining the appearance and cleanliness of the lab as well as welcoming patrons and assisting with any technological issues that might arise. I also assisted in the circulation of technological hardware.

Warrensburg, Mo

During my time with the University of Central Missouri's Department of Public Safety, I archived university police reports. (Years 1979-1990) and performed clerical work including: copying, faxing, answering telephone calls, delivery around the office. I also ensured I upheld ethical and confidential standards when working with police records and information.

Maryland Heights, Mo

-----Summer Internship-----Summer 2013, 2014, 2015During my time at World Wide Technology I worked for the Service Desk as well as the IT Service Management team. My Service Desk responsibility included applying the company image to laptops for deployment employees worldwide, providing audio/visual support for the company's many conference rooms, and performing non-critical troubleshooting and repairs.For the IT Service Management team I versed myself in ITSM practices… Show more -----Summer Internship-----Summer 2013, 2014, 2015During my time at World Wide Technology I worked for the Service Desk as well as the IT Service Management team. My Service Desk responsibility included applying the company image to laptops for deployment employees worldwide, providing audio/visual support for the company's many conference rooms, and performing non-critical troubleshooting and repairs.For the IT Service Management team I versed myself in ITSM practices including problem management and incident management. I served as a point of contact for ITSM issues and worked to clean up the team's Microsoft SharePoint site. On both teams, I worked in team settings and achieved goals through communication and problem-solving. Show less

Rocky Mount, Mo

-----Summer Position-----Summer 2011, 2012, 2013In the three summers I spent working for Wonderland Camp I participated in all camp activities and enriched the experience of the special needs children and adult campers. I assisted campers in personal, medical, physical, and emotional care. As a cabin leader, I directed the day's activities for the cabin and delegated responsibilities to fellow staff members.

Aurora, Mo

At Subway, I prepared sandwiches, pizzas and salads to health standards. I also ran the Point-of-Sale system and used suggestive selling techniques to add items to customers' orders. I maintained a clean and organized restaurant to enhance customer satisfaction and experience. I was also responsible for closing the restaurant and preparing it for the next day's business.

Master Of Business Administration - Mba, Marketing

Bachelor'S Degree, Computer Information Systems; Marketing

Activities and Societies: Phi Sigma Pi Co-Ed National Honor Fraternity RED Marketing (Spring 2016): This was a semester internship where I.