Jason Krumenaker Email & Phone Number

Morristown, New Jersey, United States

- Led a team of 4 direct reports, responsible for recruitment, KPI achievement, professional development, and annual reviews.- Spearheaded tech touch segmentation initiative impacting 55% of the company's client base, including process documentation, implementation, and success criteria.- Navigated client complaint and contract dispute escalations.- Contributed to onboarding and product adoption committees, improving the efficacy of onboarding processes and enhancing product adoption.- Oversaw and contributed to the development and launch of the Paid Social Media Monitoring product in collaboration with the Product team.- Managed the responsibilities of a Senior Client Success Manager, handling the same book of business and client support expectations.

Morristown, New Jersey, United States

-Provide white glove support to a book of business composed primarily of high-valuestrategic clients- Mentor new and less senior Client Success Managers around best practices

Morristown, New Jersey

-Provide high touch support for a book of business including multiple Fortune 100 andFortune 500 companies covering Banks, Credit Cards, Mortgage, and FinTechs.-Close upsell and cross-sell opportunities -Oversee client renewals-Maintain relationships with day-to-day users and C-suite executives-Oversee client onboarding-Work cross-departmentally with all internal teams to advocate for client needs

New York, New York

New York, New York

- Maintain and grow OP3’s relationship with their client (AFSP) through daily contact- Hire, train, and manage a staff of four direct reports- Increase alumni retention from 150 in 2012 to 505 in 2015- Analyze data from prior campaigns, customer feedback, and Google Analytics to develop a 3% increase in lead conversions- Increase overall event retention from 66% to 76%- Oversee all market-specific fundraising, recruitment, and retention activities for the Out of the Darkness Overnight Walk – including the first event to net over $2 million and the first location expansion since 2008- Lead weekly staff meetings, monthly one-on-one meetings, and bi-annual reviews- Work with the most difficult walk participants and leads to deescalate conflict

New York, New York

- Grew the Out of the Darkness brand’s social media presence 270% by managing the established community and including them in social media marketing campaigns- Integrated Google Analytics to evaluate customer engagement and redevelop online marketing; highlighted by increased open and conversation rates across email marketing campaigns- Used Adobe Creative Suite to produce marketing, promotional, and informational materials for national publication - Oversaw fundraising incentive program including budget, item design, ordering, tracking, communications, and distribution- Assisted with all new hire or refresher training - Recruited and trained local volunteers - All tasks expected of Walker Coach position

New York, New York

- As a member of a 4 person Operations team, raised over $5,000,000 over a two year period, and produced the two most successful Overnight Walks in AFSP’s history- Provided personalized customer service related to fundraising and technical support for over 3,000 participants in AFSP’s Out of the Darkness Overnight Walk- Serve as a fundraising, sponsorship, logistical, customer service, and recruitment consultant for AFSP’s 280 local Out of the Darkness Community Walks- Create and present online and in-person training and informative seminars to appeal to diverse and sometimes emotional populations- Manage and update Out of the Darkness Walks websites

-Supervised small groups of freelance workers, including the distribution of petty cash.-Helped with physical tasks relating to the creation and accomplishment of large scale events and advertising objectives.-Managed the planning and accomplishment of daily group objectives and client demands.

- Evaluate and standardize training curricula to produce a product that yields a higher retention of information- Serve as a liaison to the New York Department of Buildings in the establishment of a Supported Scaffold Training Program-Compile and file needed paperwork to be a recognized New Jersey Small Business Enterprise and a New Jersey Minority Business Enterprise-Create and implement advertising campaigns focusing on direct digital marketing and direct sales calling- Increased website impressions 12% and actions 140% over a 30 day period

-Implemented infrastructure changes to the school's computer server to create a sustainable technology portfolio and assessment plan, which utilized Microsoft Excel and Word.-Worked as a member of the school's Technology Compliance Committee to classify and document teacher lessons that complied with the NJDOE technology standards. -Organized multiple lessons into A Midsummer Night's Dream unit to include technological components, such as PowerPoint, which aided in the assessment of student learning styles.

-Nine week maternity leave position.-Communicated students' needs with their parents and discussed concerns raised by classroom behaviors. -Worked effectively in a team to achieve the district's goals towards student development.

-One year leave replacement position.-Worked with a committee to construct grade level wide curriculum, midterm, and final exam changes, and then organized and cataloged the resulting product. -Created and maintained a teacher website on a daily basis.

Bse, Secondary Education, English

Activities and Societies: Student Education Association, President Sigma Tau Delta, English Honor Society, Secretary Kappa Delta Pi.

Bachelor Of Arts; Honors, English-Honors

Activities and Societies: Student Education Association, President Sigma Tau Delta, English Honor Society, Secretary Kappa Delta Pi.