1) Achieved an operational efficiency of 93%, leading the unit to 1st place in operational excellence among 10 units.2) Boosted patient conversion rates for high-end diagnostics (PET-CT, MRI, USG, CT) from 68% to 89% by adoption CRM use.3) Improved the percentage of patient getting discharges before 11:00 AM by 33%, resulting in a higher bed turnover.4) Increased OP advice capturing by 80%, enhancing data accuracy and process efficiency.5) Monitored 40 key operational metrics weekly and led performance review meetings for continuous improvement. 6) Assisted COO in launching and commissioning a 180+ bedded cancer hospital

1) Spearheaded the hospital's BFHI accreditation, achieving completion in under 90 days, making it the 16th hospital in India and the 2nd in Karnataka to earn this distinction.2) Managed & supervised a team of 300+ housekeeping staff and 9 supervisors in a 1000-bed teaching hospital. 3) Revamped cleaning protocols with advanced agents and staff training, leading to a 12% reduction in consumable usage..4) Conducted research on OT standards, enabling senior leadership to plan and commission 2 state-of-the-art theaters within 90 days.5) Led the initiative to overhaul and install all hospital signage, adhering to organizational branding guidelines, and achieved project completion in just 30 days.6) Supported senior leadership to craft insightful questions for the parliamentary health committee, optimizing interactions with 30+ MPs during their visit to the hospital.

1) Assisted operations team in efficiently managing COVID-19 vaccination center with a capacity of up to 1000 beneficiaries per day.2) Observed and absorbed best practices from seasoned operations team members, gaining knowledge of regulatory standards and protocols related to drug dispensing and storage. 3) Maintained accurate records of critical drugs, including remdesivir, through the government portal during the COVID-19 pandemic and enabling efficient tracking of medication usage.4) Handled patient calls from corporate clients during the pandemic and arranged teleconsultations with doctors after completing COVID-19 screening. 5) Implemented kit system in operating theatre for different surgeries, classified into 3 for uniformity and reducing pilferage, resulting in 30% reduction of consumable costs.

Executive SummaryThis internship of 45 days period was successfully completed in Shalby Multi-specialty Hospitals under Hospital Operations department from 21.06.2021 to 08.08.2021 as a requirement of MHA program in Department of Health innovation, Prasanna school of public health, Manipal Academy of Higher Education. As being completely new to practical, corporate world setting, every hour spent in the operations department gave me some amount of experience all the time all of which cannot be explained in words. But nevertheless, they will be all useful for my career. Outcomes of this internship included- how an operations department works, its constituents, workflow, physical facilities, staffing, functional aspects/ policies/ procedures/ specific problems etc. On my first day, a tour of hospital was provided by head of the department and an introduction to all key people and was preceded by a brief introduction by COO and the Dy. CAO. This was followed by forming a schedule of all days. In my time at hospital, I mainly observed and shadowed executives in their routine work. The major areas of learning for me were CSSD, Housekeeping, Food, and beverages units. In the end, few minor projects were taken up to provide value to organization. With limited knowledge and experience I tried my best to understand concepts and translated the real-world experience into a document (internship report). The various boundaries to process improvement and maintaining ethical standards in a corporate environment have also been experienced. The report which was written may be useful for designing any further study to evaluate the functioning of the department.

Completed rotatory Internship at Ramaiah hospitals, Bangalore – 6 months period. Clinical experience of attending patients in the departments of: Neurology & Neurosurgery, Geriatrics, Medicine, Orthopaedics, Surgery, Oncology and Intensive care units