Principal Responsibilities- Deliver high-quality support to end-users in a courteous professional manner- On-boarding of regional teams, including home setups.- Support desktop technology and applications.- Respond to calls/tickets and manage issues until resolution even if escalated to another team- Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few.- Strong analytical and problem-solving skills, ability to work independently and under pressure- Flexible in approach, and comfortable dealing with ambiguity when necessaryQualifications/Skills :- Experience working at a financial enterprise level- Experience in trade floor support including trading applications- Familiar with PC hardware/software troubleshooting and deployment practices for desktops- Citrix VDA infrastructure support including Dell Wyse Terminals- Citrix Applications and Desktops support- Effectively provide support to remote locations- Comprehensive knowledge of Windows 10, Windows 11 and Microsoft Office 2021/365- Broad understanding of mobile tech including Blackberry BES12, Intune, Android and IOS devicesCisco phone supportWebex/Zoom support including Video calls, screen sharingExperience working with 3rd Party VendorsExcellent written and verbal communications skillsCustomer service focused

As a IS engineer at Yahoo India Pvt Ltd my responsibilities included• Datacenter Management, Providing hands and eye support to DC remote team, hardware ordering for DC location set them up and rack mount, etc.• Maintenance of Lan, Wan and Wifi Connection, Follow up with ISP vendor and internal network Teams for escalation and support.• End User support for different types of hardware within organization, i.e All in one Printers, Scanners, Blackberries, different types Mobiles devices, video and imaging devices etc.• Desktop, laptop, workstation and server, network gear setup and configuration as per Project requirement.• User creation and Rights management on ADS (Active directory service), BES (blackberry Enterprise server), File & Print and RSA (RSA VPN) server.• Internal telecom system trouble shooting, support and management with the help of internal telecom team.• Educate and guide to end users with latest technologies and tools rollouts within organization.• Responsible for user's data Backups & Restoring with the help of connected data backup tool, Google Drive etc.

> Management of Day to Day IT operation in co-ordination with local and regional team. > Managing procurement of IT related equipment and supplies within company guidelines.> vendor management, End user support, internal project management etc.> Responsible for Providing regular performance reports on day to day activities and projects.> Assisting IT Services Manager to direct day to day activities.> mentoring junior team members.> Ensure IT end-user support group manages and maintains proper technical and training documentation.> Develops, implements, maintains, and communicates procedures and processes that ensure the proper management of IT systems and that safeguard company information.

As a IS engineer at Yahoo India Pvt Ltd my responsibilities included• Maintenance of Lan, Wan and Wifi Connection, Follow up with ISP vendor and internal network Teams for escalation and support.• End User support for different types of hardware within organization, i.e All in one Printers, Scanners, Blackberries, different types Mobiles devices, video and imaging devices.• Desktop, laptop, workstation and server setup and configuration as per users requirement.• User creation and Rights management on ADS (Active directory service), BES (blackberry Enterprise server), File & Print and RSA (RSA VPN) server.• Internal telecom system trouble shooting, support and management with the help of internal telecom team.• Educate and guide to end users with latest technologies and tools rollouts within organization.• Responsible for user's data Backups & Restoring with the help of connected data backup tool.

> As on Site engineer. handling day to day It operation for end users.> Troubleshooting and maintenance of dedicated lease line of 1.5 MB with coordination with ISP and Global network team.> Maintenance of hardware infrastructure within the organization. Configuration and set up of Laptops, Desktop, server with Symantec Ghost image. > Involved in new office setup project. Designing of IT requirement, Network Requirement, Server, and NAS. > My Role also includes handling of team of 5 Engineer and 4 sites on different location.> On GE Project, I got a chance to work for GE’s Different Business Domains i.e GE Water, GE Healthcare, GE Energy, GE Comfin, GE Aviation, GE Rail, GE Inspection technologies etc.> Hands and Eye Support for Windows server 2003,ADS, DHCP, DNS, File, and Print Server, LAN, WAN Connections.