Krunal Patel Email & Phone Number

United States

Sydney, New South Wales, Australia

Sydney, Australia

Helping Australia's Small to medium sized organisations transition to fully cloud based environment including, but not limited to, Chromebooks, Chromeboxes, Chromebox for meeting devices.Visiting multiple clients to Demonstrate Chrome Devices, help recommend and update their network equipment, onsite training and for technical support.Maintaining network infrastructure including Router, Firewall, Wireless Access points, printers and SIP based phones for multiple Managed clients.Helping organisations to setup SPF, DKIM, DMARC with best practice to stop email spoofing and to improve their domain reputation.Deploying Chromebox for Meeting devices for organisations in SydneyHelping customers to integrate with third party tools like Cloud Pages, AoDocs etc.Deploying SIP based phones and giving ongoing support to Managed clients.Supporting ongoing issues in multiple areas, including, but not limited to, related to G suite and all Level 1 & Level 2 technical issues.

Crows Nest, Australia

Led team of 3 in Google apps for work projectManaged 100+ Google apps for work projects from kick off meeting to go live (switch-over to Google apps for work) since Jan 2016Led largest mailbox migration project (125 mailbox) for Australia’s one of the largest online electronic store in shortest given time (15 business days)Improved existing Google apps for work deployment project process to make it more cost and time effectiveitGenius became the official partner with AoDocs (for Australia and New Zealand). I became the lead person to create a project process to roll our AoDocs for Google drive for workSingle-handedly migrated 1000+ mailbox (including emails, contacts and calendars) for 200+ small and medium size businesses in 2014 and 2015.Documented and updated processes, knowledge base articles and policies for training the offshore team and to ensure the information hosted on the intranet is accurate and up-to-dateServed 25+ small businesses (300+ employees) with unlimited hands-on help, change management, user deprovisioning for Google apps for work with tight SLA (Guaranteed responses to each support requests in 8 business hours or fewer)

Sydney, Australia

Adelaide, Australia

Cisco Certified Network Associate, Network And System Administration/Administrator

Bachelor Of Information Technology, Networking And Security