- Led departmental operations to drive overall company success.- Ensured the necessary infrastructure and systems were in place to support operational efficiency.- Managed budgeting for multiple projects, focusing on cost monitoring and control.- Collaborated with Human Resources to implement and enhance company policies and procedures.- Directed and evaluated the performance of management and executive team members.- Developed and executed a strategic plan to guide organizational growth.- Optimized company performance to enhance competitiveness in the industry.- Addressed unforeseen challenges with effective troubleshooting and solutions.- Reviewed progress against strategic and operational goals, overseeing the implementation of corrective actions as needed.- Monitored the competitive landscape and participated in industry events to stay informed on new initiatives.- Provided leadership to the management team, fostering a culture of accountability, professional development, high performance, and ethical behavior.- Identified, trained, and developed emerging leaders within the organization for future management roles.- Acted as a key ambassador for TDG Group, strengthening and promoting the brand.

As an Operations Manager looking after a team of 100 professionals, delivered exceptional results by focusing on core KPIs such as productivity, SLA management, quality, manpower planning, hiring, training needs analysis, performance management, KPI review, APR discussions, and budgeting. Key highlights of my experience include:> Productivity Enhancement:Increased overall team productivity by 13% through process improvements and introduction of AI/ML in the workflow> SLA Management:Maintained a strong compliance rate of 98% with proactive monitoring and rapid response to high priority tasks through PM tools like JIRA/WrikeEnsured uninterrupted service delivery during peak periods through effective contingency planning.> Quality Assurance:Achieved a 97% quality score with comprehensive quality control measures and continuous improvement based on data availability.Implemented AGILE methodology for quality sampling and GROW feedback sessions to improve overall feedback mechanism> Hiring and RecruitmentSupported HR team and reduced hiring time by 20% through refined recruitment strategies.

Managing B2B and B2C Sales of International SalesHeading Ahmedabad BranchMarketing Activities for the company at AhmedabadForecasting and Projections