Kristoffer Ruohonen Email & Phone Number

Berne, Switzerland

Project 4.The customer is a player in the governance and compliance sector in Switzerland. The organization decided to implement SAFe and introduce a state of the art Portal for the public and internal coordination of work.Role- Product OwnerAdditional Responsibilities- Backlog prioritizing, planning and refining- Ensure releases and org. milestones are achieved- Manage stakeholders and expectations- User acceptance testing- Roadmapping- Supporting and driving Agile values in the org.Project 3.The customer is a big organization in the infrastructure industry. This swiss organization has decided to introduce Building Information Modelling (BIM) within the next few years. I was placed in an agile software development team as Requirements Engineer tasked with among others to define the minimum viable product version of a Civil3d plugin. Additional Responsibilities- Plan and facilitate workshops to capture requirements and system use cases-

Bern, Berne, Switzerland

Project 1. Duration 1 year.Role; IT Servicer Manager / Business AnalystEvaluate needs, define requirements for a new cloud based ticketing system, for a global company with 1500 employees.Tasks included among others,- Project Management and planning- IT support process analysis- Requirments gathering- RFP preparation and result management- Stakeholder management (Internal stakeholders, external and service providers)- Tool evaluation, selection and introduction- Change management workshops planning and facilitation- ITIL4, Service Definition, SLA and continues improvement -introductionProject 2. Duration 5 months.Role; Agile Business AnalystRequirments Engineering as part of an agile development team in the insurance industry. Tasks included but are not limited to,- Insurance Offering Process analysis- Business case, improvement and savings identification and solution definition.- Preparation and facilitation of agile scrum ceremonies.

Switzerland

- Elevate is the next-generation legal service outsourcing provider, bringing talent to law firms and corporate legal departments with practical ways to improve efficiency, quality, and outcomes through consulting, managed services, and technology solutions.

Basel, Canton Of Basel-Stadt, Switzerland

- Elevate is the next-generation legal service outsourcing provider, bringing talent to law firms and corporate legal departments with practical ways to improve efficiency, quality, and outcomes through consulting, managed services, and technology solutions.-Lead and Facilitate Agile software development (SAFe) (owner or scrum master) as part of multidisciplinary global technical teams consisting of up to 12 persons.-Turn roadmap into manageable epics, user stories and acceptance criteria and maintain the backlog in close collaboration with different business units.-Optimize product design based on user research and manage end-to-end product development life cycle within specifications and restrictions.-Manage the release process, ensuring timely milestone delivery, cross-functional communication, and product demonstration (demo).-Conduct on-site visits and virtual customer interviews for gathering requirements maintain relationship.-Explore, plan and validate vision and roadmap of several individual SaaS products as Ebilling, Spend Management, Matter Management, Project Management, and Request Management.-Implement and manage global clients. -Oversee and manage several modules in an ELM suite;1. Spend management (Single-tenant, SaaS, Mature status).2. Bill preparation (Multi-tenant, SaaS, Adapter status).3. ELM-Matter management (Multi-tenant, SaaS, BETA status).4. ELM-Intake/Request management (Multi-tenant, SaaS, BETA status).

Basel, Basel-Town, Switzerland

- Elevate is the next-generation legal service outsourcing provider, bringing talent to law firms and corporate legal departments with practical ways to improve efficiency, quality, and outcomes through consulting, managed services, and technology solutions.-Oversaw and improved single tenant invoicing software as part of a managed service business model.-Collaborated with Fortune 500 clients for accurate requirements gathering and maximization of team productivity-Analyzed and determined pain points of invoice reviewers to improve experience and increase productivity-Conducted on-site process and invoice analysis in a leading Fortune 500 financial institution.-Reviewed legal invoices and ensured GDPR corporate policy compliance.

Turku

-Utilized the ITIL framework to identify process and system improvements (Service now).-Sought out customer pain points and feature gaps using qualitative research methods.-Prioritized the findings and presented UX and process improvements to management.

Finland

-Taught advanced language and literature courses (English and German).-Delivered lectures to High School seniors on topics such as how to speak and write a foreign language-Initiated, facilitated, and moderated classroom discussions.

Finland

-Oversaw sales, inventory, and product selection of boats and boating equipment.-Monitored customer preferences to determine focus of sales efforts.

Karjaa, Tammisaari

-Managed and recorded the deliveries and distributions of transactions and sales.-Acquired knowledge of lumber machinery, equipment, and parts.-Trained, supervised, and delegated tasks to new employees.

Master Of Science - Ms, Management Information Systems, General

Expected graduation in spring/summer 2018. Major: Information systems, Minor: International marketing 120 study points including.

Business Administration And Management, General

Foreign exchange student for a year, in Bavaria, Germany. Between the excellent classes, I also developed my intercultural mindset and my.

Bachelor Of Science - Bs, Management Information Systems, General

Activities and Societies: Member of board in the student organization Nyländska Nationen vid Åbo Akademi r.f.B.B.A , major.

Matriculation Examination

In the matriculation examination : Swedish, Finnish, English, German, Mathematics, Biology, Health-education