Krupa J. Email & Phone Number

Toronto, On, Ca

Mississauga, Ontario, Canada

• Recruitment Support: Assisted in the hiring and onboarding of 10+ seasonal associates, contributing to efficient staffing during peak seasons. Developed job postings and conducted background checks to ensure a smooth hiring process.• Customer Satisfaction: Consistently achieved high customer satisfaction by providing excellent service, resolving customer issues promptly, and implementing feedback to improve service delivery.• Inventory and Cash Management: Managed inventory records… Show more • Recruitment Support: Assisted in the hiring and onboarding of 10+ seasonal associates, contributing to efficient staffing during peak seasons. Developed job postings and conducted background checks to ensure a smooth hiring process.• Customer Satisfaction: Consistently achieved high customer satisfaction by providing excellent service, resolving customer issues promptly, and implementing feedback to improve service delivery.• Inventory and Cash Management: Managed inventory records and cash transactions with precision, ensuring policy compliance and minimizing discrepancies. Conducted monthly audits to identify and address any inconsistencies.• Administrative Support: Supported store operations through scheduling, record maintenance, and policy implementation. Assisted in training new employees on store procedures and customer service standards. Show less

Mississauga, Ontario, Canada

-Managing online order fulfilment, ensuring accurate and timely delivery of products to customers.- Collaborating with cross-functional teams to maintain inventory accuracy and optimize order processing.- Providing exceptional customer service, addressing inquiries, and resolving issues to enhance the online shopping experience.- Maintaining a clean and organized work environment to facilitate efficient order picking and packing.- Utilizing e-commerce software and technology to… Show more -Managing online order fulfilment, ensuring accurate and timely delivery of products to customers.- Collaborating with cross-functional teams to maintain inventory accuracy and optimize order processing.- Providing exceptional customer service, addressing inquiries, and resolving issues to enhance the online shopping experience.- Maintaining a clean and organized work environment to facilitate efficient order picking and packing.- Utilizing e-commerce software and technology to track orders, manage returns, and ensure seamless online shopping operations.- Adapting to evolving e-commerce trends and participated in continuous learning and training programs.- Contributing to team productivity by assisting with in-store and curbside pickup services.- Promoting a safe and customer-friendly shopping environment, following company policies and procedures. Show less

Toronto, Ontario, Canada

- Zoned the department- Rotated the stock and checked the expired products- Ensured the merchandise is properly signed and priced- Daily engagement with 100+ customers, suggestive selling, sharing product knowledge and solving customer queries

Mumbai, Maharashtra, India

• Training Coordination: Led the coordination and administration of training programs, resulting in a 20% increase in productivity and job satisfaction. Developed training materials and facilitated workshops on employee development.• Recruitment Management: Managed the recruitment process for entry to mid-level positions, successfully filling 15+ roles and reducing time-to-hire by 25%. Collaborated with department heads to identify staffing needs and align recruitment strategies with… Show more • Training Coordination: Led the coordination and administration of training programs, resulting in a 20% increase in productivity and job satisfaction. Developed training materials and facilitated workshops on employee development.• Recruitment Management: Managed the recruitment process for entry to mid-level positions, successfully filling 15+ roles and reducing time-to-hire by 25%. Collaborated with department heads to identify staffing needs and align recruitment strategies with business objectives.• Policy Administration: Provided guidance on HR policies, reducing response time by 25% and improving overall employee satisfaction. Reviewed and updated company policies to ensure compliance with local labor laws.• Strategic HR Support: Contributed to HR strategic planning, aligning initiatives with organizational goals and enhancing workforce engagement. Developed and implemented employee recognition programs to boost morale and retention. Show less

Mumbai, Maharashtra, India

• Recruitment and Onboarding: Supported all stages of the recruitment process, improving hiring efficiency by 10%. Conducted interviews, managed applicant tracking systems, and facilitated new hire orientations.• Employee Engagement: Assisted in employee engagement activities, boosting overall satisfaction and participation by 15%. Organized team-building events and wellness programs to foster a positive work environment.• HR Documentation: Maintained and organized employee records… Show more • Recruitment and Onboarding: Supported all stages of the recruitment process, improving hiring efficiency by 10%. Conducted interviews, managed applicant tracking systems, and facilitated new hire orientations.• Employee Engagement: Assisted in employee engagement activities, boosting overall satisfaction and participation by 15%. Organized team-building events and wellness programs to foster a positive work environment.• HR Documentation: Maintained and organized employee records, ensuring compliance and accuracy. Developed a digital filing system to streamline document management and reduce paper waste.• HR Projects: Contributed to developing a new onboarding process, reducing onboarding time by 20%. Assisted in the rollout of an HRIS system to automate HR processes and improve data management. Show less

Mumbai, Maharashtra, India

• Training Support: Coordinated and scheduled training sessions, improving employee readiness and performance by 10%. Assisted in the development of training modules and tracked employee progress through training programs.• Research and Policy Development: Conducted research on HR best practices, contributing to new policy development and enhancing employee engagement. Assisted in drafting employee handbooks and updating company policies.• HR Operations: Provided administrative support,… Show more • Training Support: Coordinated and scheduled training sessions, improving employee readiness and performance by 10%. Assisted in the development of training modules and tracked employee progress through training programs.• Research and Policy Development: Conducted research on HR best practices, contributing to new policy development and enhancing employee engagement. Assisted in drafting employee handbooks and updating company policies.• HR Operations: Provided administrative support, including managing documentation, scheduling interviews, and assisting with daily HR operations. Ensured the accuracy and confidentiality of employee records.• Employee Relations: Addressed employee queries, fostering a supportive work environment and improving retention by 5%. Acted as a liaison between employees and management to resolve workplace issues. Show less

Postgraduate Degree, Human Resources Management And Services

Postgraduate Degree, International Business, 3.7 / 4

Bachelor Of Management Studies, Marketing/Marketing Management, General, 8.5/10

Activities and Societies: Worked in Social Media Committee as well as Editorial Committee for college event.

Business/Commerce, General

Secondary School Certificate