- Proficient in diagnosing and resolving connectivity issues and hardware malfunction in a variety of environments, including POS systems. Skilled in identifying and repairing hardware issues such as UPS, scanners, scales, pin pads, printers, and workstations, ensuring seamless operations for clients. - Experienced in setting up and administering outlook for clients, ensuring smooth email communication and productivity. Capable of configuring Outlook to meet specific needs and providing… Show more - Proficient in diagnosing and resolving connectivity issues and hardware malfunction in a variety of environments, including POS systems. Skilled in identifying and repairing hardware issues such as UPS, scanners, scales, pin pads, printers, and workstations, ensuring seamless operations for clients. - Experienced in setting up and administering outlook for clients, ensuring smooth email communication and productivity. Capable of configuring Outlook to meet specific needs and providing ongoing support for any related issues. - Diligently perform on-site support services and repairs, verifying operations to maintain high-quality standards. Document all work performed and prepare comprehensive filed reports to facilitate efficient tracking of interventions and outcome.- Installing, fishing, dressing cross-connect, and terminating various types of cables including Unshielded Twisted Pair (UTP). Coaxial, and fiber optic cables. Proficiently identify cable pathways and execute installation tasks with precision. - Proficient in troubleshooting and resolving issues with enterprise applications, including ESL and SAP, ensuring minimal downtime and optimal system performance.- Testing, reviewing, and troubleshooting installed system to ensure optimal performance and reliability. Possess comprehensive knowledge of network infrastructure equipment including switches, routers, servers, DSL modems, wireless switches and access points, cameras, security systems, and network addressing. Show less

- Diagnosed and resolved technical issues, Network issues, application issues, including company devices for Apple devices and applications.- Provide Support for Apple devices, printers, imaging hardware and network troubleshooting for IMAC, iPhone and other apple devices.- Reviewing pending issues, which include all the commitments/updates with user and engineering Team. - Provided step-by-step guidance to users for iMac, iPhone, MacBook set and installation for O/S.- Working… Show more - Diagnosed and resolved technical issues, Network issues, application issues, including company devices for Apple devices and applications.- Provide Support for Apple devices, printers, imaging hardware and network troubleshooting for IMAC, iPhone and other apple devices.- Reviewing pending issues, which include all the commitments/updates with user and engineering Team. - Provided step-by-step guidance to users for iMac, iPhone, MacBook set and installation for O/S.- Working on the issues related to iOS, MacOS, iPad OS, data backup, migration, and many other technical issues for Apple devices and services. - Providing remote support to clients, user and supporting various teams during technical and network issues.- Documented non-existing issues reported by client/user and provide isolation/resolution steps.- Contribute to existing Kbase Articles and escalate issues to engineering team.- Documenting the changes made to systems or any process and checking system health.- Conduct diagnostic test to identify hardware and software problems, using specialized tools and diagnostic software. Show less

- Providing exceptional customer service by taking ownership of the retailer experience, demonstrating a passion for resolving issues promptly and comprehensively, ensuring satisfaction and loyalty.- Offering knowledgeable technical support and troubleshooting guidance for lottery terminals and supporting equipment such as printers, digital signs, barcode readers, and modems/routers, ensuring seamless operations for retailers. - Using Analytical skills to swiftly resolve lottery ticket… Show more - Providing exceptional customer service by taking ownership of the retailer experience, demonstrating a passion for resolving issues promptly and comprehensively, ensuring satisfaction and loyalty.- Offering knowledgeable technical support and troubleshooting guidance for lottery terminals and supporting equipment such as printers, digital signs, barcode readers, and modems/routers, ensuring seamless operations for retailers. - Using Analytical skills to swiftly resolve lottery ticket issues in fast-paced environment, making informed decision to minimize downtime and maximize revenue generation.- Maintaining a high level of organization and efficiency by diligently updating CRM (Service Now) with detailed information regarding retailer questions and issues, ensuring accurate documentation and effective collaboration across teams. Show less

- Utilized live chat and other channels to promptly assist couriers with active order issues, ensuring seamless communication between all stakeholders.- Employed multi-channel approaches to provide effective support to couriers, resolving escalated inquiries via call, email, or chat.- Applied innovative technology and internal tools to continuously enhance the stakeholder experience and optimize processes.- Met and exceeded personal performance KPIs, demonstrating resilience and… Show more - Utilized live chat and other channels to promptly assist couriers with active order issues, ensuring seamless communication between all stakeholders.- Employed multi-channel approaches to provide effective support to couriers, resolving escalated inquiries via call, email, or chat.- Applied innovative technology and internal tools to continuously enhance the stakeholder experience and optimize processes.- Met and exceeded personal performance KPIs, demonstrating resilience and adaptability in a rapidly changing environment. Show less

- Develop and maintain menus in coordination with kitchen staff, ensuring a balanced variety of dishes while managing inventory levels to minimize waste and optimize cost efficiency.- Oversee kitchen staff, including hiring, scheduling, and training, to ensure efficient operations and adherence to food safety and sanitation standards. Provide guidance and support to foster a positive work environment.- Perform administrative tasks such as managing schedules, answering phone calls… Show more - Develop and maintain menus in coordination with kitchen staff, ensuring a balanced variety of dishes while managing inventory levels to minimize waste and optimize cost efficiency.- Oversee kitchen staff, including hiring, scheduling, and training, to ensure efficient operations and adherence to food safety and sanitation standards. Provide guidance and support to foster a positive work environment.- Perform administrative tasks such as managing schedules, answering phone calls, responding to emails, and maintaining records related to kitchen operations, inventory, and employee payroll.- Manage relationships with food vendors and suppliers, negotiate contracts, and procure ingredients and supplies with budgetary constraints, ensuring timely delivery and quality assurance.- Prepare and monitor budgets, analyze financial data, and generate reports to track expenses, revenues, and profitability. Implement cost-saving initiatives and operational efficiencies to achieve financial objectives. Show less

- Assisted individuals in scheduling vaccine appointments, addressing inquiries about vaccination procedures, eligibility criteria, and vaccine availability. - Maintained accurate and confidential records of vaccine appointments, doses administered, patient information in compliance with healthcare regulations.- Coordinated with healthcare providers to update vaccine distribution database, assuring real-time and accurate information.- Resolved customer issues and concerns related to… Show more - Assisted individuals in scheduling vaccine appointments, addressing inquiries about vaccination procedures, eligibility criteria, and vaccine availability. - Maintained accurate and confidential records of vaccine appointments, doses administered, patient information in compliance with healthcare regulations.- Coordinated with healthcare providers to update vaccine distribution database, assuring real-time and accurate information.- Resolved customer issues and concerns related to vaccine administration, vaccination card, and QR code generations.- Stayed informed about updates in vaccination procedures and communicated changes to team members and the public(clients). Show less

- Respond to client’s problem (phone & email) within agreement to service level agreement.- Track detailed information about every call-in ticketing system: like SERVICE NOW, Remedy console and service desk plus. Detail documentation od user and technical concern for case.- Experience with Microsoft Server products, Mail Service, Email archiving, anti-spam, anti-virus products.- Troubleshooting PC, MAC, Mobile Devices, Network Printers, LAN/WAN, Web browsers.- Follow up, track… Show more - Respond to client’s problem (phone & email) within agreement to service level agreement.- Track detailed information about every call-in ticketing system: like SERVICE NOW, Remedy console and service desk plus. Detail documentation od user and technical concern for case.- Experience with Microsoft Server products, Mail Service, Email archiving, anti-spam, anti-virus products.- Troubleshooting PC, MAC, Mobile Devices, Network Printers, LAN/WAN, Web browsers.- Follow up, track, and stay updated on Open issues to ensure incidents are resolved, Escalated hardware/software problems where required.- Answer escalated technical issues from agents, remote clients and accurately documented each step. Provide superior end user application and desktop support.- Technical services and support at the network level: WAN and LAN connectivity, routers, modems, firewall, and security. Remote access solution implementation and support: VPN & Terminal Services. Show less