Customer Care Specialist
CurrentProvide exceptional customer support via phone, email, and live chat, utilizing Salesforce Marketing Cloud and UJET to manage customer interactions.Assist customers with product information, order inquiries, returns, and troubleshooting, ensuring timely and accurate resolutions across all communication channels.Handle inbound and outbound calls to address customer concerns and follow up on outstanding issues, ensuring a seamless customer experience.Analyze customer interactions and feedback, using data-driven insights to enhance the customer experience and improve service delivery.Maintain up-to-date knowledge of product lines, company policies, and promotions to provide accurate and personalized service.