Kevin Ruschman Email & Phone Number

Covington, KY, US

• Maintains organization's effectiveness and efficiency by understanding, delivering, and supporting strategic plans and implementing soft or hard systems that support the organization current business and future growth
• Assess and manage the telecommunications, network, software, development of software, and IT support for the organization
• Completes projects by coordinating resources and timetables
• Preserves assets by implementing and continually updating disaster recovery and back-up procedures, information security and control structures to prevent cyber-attacks
• Recommends information technology strategies, policies, and procedures by evaluating and understanding the organization and the needed outcomes; anticipating organizational requirements
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action

Covington, KY, US

• Monitor performance of Information Technology Systems to determine cost and productivity levels, and to make recommendations for improving IT infrastructure.
• Assess vendors and develop test strategies for new hardware and software.
• Assure that IT activities are within the limits of applicable laws, codes and regulations.
• Manage IT budges, forecast, cash flow and enforce cost-effective practices
• Define IT infrastructure, strategy, architecture, and processes.
• Supervise daily operations of network and server infrastructure.

Covington, KY, US

Cincinnati, Ohio, US

• Work with sales and marketing management to build and adjust sales processes, reports, and dashboards within Salesforce.
• Test Salesforce updates to ensure that our current implementation continues to run without issue.
• Maintain Salesforce data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data.
• Setup and train new users on Salesforce usage and processes.
• Transitioning Salesforce implementation from Classic to Lightning.
• Architected, built, and administer office network including firewall, switches, access points, and VPN's.

Cincinnati, Ohio, US

• Architected and built network infrastructure for new office.
• Implemented and configured new firewall for office network.
• Certified Salesforce Administrator
• Office 365 Administrator
• Administer on-premise PBX servers and software configurations.
• Support and maintain all hardware and software assets owned by company.

El Segundo, CA, US

• Member of both Employee Satisfaction Committee and Customer Satisfaction Committee for Service division of company.
• Direct reports include five Project Coordinators and one Project Manager who scheduled install and service calls as well as Level 3 technical support during calls.
• Responsible for installation and service of digital signage across entire United States.
• Assist in coordination and implementation of game day support for stadium wide Wi-Fi network at Paul Brown Stadium for the Cincinnati Bengals.
• Analyze and approve all monthly accounting accruals; Prepare and analyze month end, quarter end, and year end profitability reports.
• Responsible for maintaining and growing monthly profit margin.

Lewis Center, Ohio, US

• Promoted to Team Lead after nine months with company.
• Managed six technicians over Western Ohio, Indiana, and Kentucky.
• Responsible for hiring of personnel when needed.
• Responsible for team’s service calls as well as any escalations from Huntington
• Managed and reported on SLA statuses.
• Managed and ran various reports on tech performance and productivity.

Lewis Center, Ohio, US

• Level 2 IT support for entire Dayton, Cincinnati, and Northern Kentucky banking market.
• Ordered and configured equipment for all new hires.
• Supervised and assisted wiring and network vendors when they were needed.
• Troubleshot and repaired all software issues in environment.
• Hardware repair for desktops, laptops, servers, routers, switches, and UPS’s.
• Maintained and exceeded all required SLA’s.

Cincinnati, Ohio, US

• Repaired, maintained, and networked various office equipment; copiers, printers, scanners, fax.
• Networked office equipment across multiple OS platforms; Windows, Mac, Linux.
• Managed over two thousand devices over entire tristate area.
• Kept average of four hours response time.
• Worked closely with various vendors to identify and resolve complex issues.
• Two-time Service Technician of the Month.

US

• Evaluated customers’ technical needs and presented solutions within their budget.
• Served as back-up computer technician.
• Led entire region in installation package sales for 1/2007.

• Provided excellent service to customers telephonically.
• Developed Microsoft Access applications for tracking employee attendance and branch locations.

Richfield, Minnesota, US

• Assessed customers’ needs and assisted with computer sales, returns, exchanges, warranty help, and warranty exchanges.
• Surpassed company goals in sales of Product Replacement Plans and Product Service Plans.
• Promoted from cashier to customer service within 3 months of hire.

Cincinnati, Ohio, US

• Earned awards for excellent performance, including Employee of the Month twice, District Employee of the Quarter, and numerous Smile awards.
• Hired as bagger at age of 14, first in store history promoted to customer service representative at age 16.
• Led store’s Safety Committee.
• Supervised cashiers and baggers, managing entire store after store managers had left for day.
• Documented accounting records for day/week; tracked all money going through store.

Bachelor Of Science (B.S.), Business Information Systems

Aas, Engineering Technology

Education record