• Maintains organization's effectiveness and efficiency by understanding, delivering, and supporting strategic plans and implementing soft or hard systems that support the organization current business and future growth• Assess and manage the telecommunications, network, software, development of software, and IT support for the organization• Completes projects by coordinating resources and timetables• Preserves assets by implementing and continually updating disaster recovery and back-up procedures, information security and control structures to prevent cyber-attacks• Recommends information technology strategies, policies, and procedures by evaluating and understanding the organization and the needed outcomes; anticipating organizational requirements• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action• Maintains quality service by establishing and enforcing organizational and department gold standards• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal network, and participating in professional societies• Manage staff results by communicating job expectations, monitoring and appraising job results, coaching and utilizing performance accountabilities• Build and enforce organization and department policies and procedures• Maintains staffing levels by recruiting, hiring, and training employees; develop staff growth opportunities• Analyze, design, program, test and implement new systems and application software• Negotiate and maintain all warranties and service contracts for all network hardware, software, phones, copiers, etc.• Ensure standardization of systems and software within the organization• Responsible for the physical custody and tracking of network assets• Work with software and hardware suppliers on all the organization's purchases

• Monitor performance of Information Technology Systems to determine cost and productivity levels, and to make recommendations for improving IT infrastructure. • Assess vendors and develop test strategies for new hardware and software. • Assure that IT activities are within the limits of applicable laws, codes and regulations.• Manage IT budges, forecast, cash flow and enforce cost-effective practices• Define IT infrastructure, strategy, architecture, and processes. • Supervise daily operations of network and server infrastructure. • Implement security of the network, data and its storage and communication systems. • Align IT infrastructure with current and future business requirements and goals.• Evaluate risk, develop network recovery and backup processes. • Lead large IT projects, including the design and deployment of new IT systems and services. • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs. • Assess and purchase new and replacement hardware. • Test, trouble shoot and adjust information to operate effectively. • Troubleshoot hardware and software issues related to internal IT.

• Work with sales and marketing management to build and adjust sales processes, reports, and dashboards within Salesforce.• Test Salesforce updates to ensure that our current implementation continues to run without issue.• Maintain Salesforce data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data.• Setup and train new users on Salesforce usage and processes.• Transitioning Salesforce implementation from Classic to Lightning.• Architected, built, and administer office network including firewall, switches, access points, and VPN's.• Built and administer corporate device management through Microsoft Intune.• Seek out, review, and coordinate with various partners to assist in platform integration and development.• Liaison between customers / partners and our internal development teams.• Maintain industry standard security for all internal servers, systems, and data.• Work in conjunction with development team, counsel, and outside resources to ensure that we follow all applicable data privacy and data security laws and industry standards.

• Architected and built network infrastructure for new office.• Implemented and configured new firewall for office network.• Certified Salesforce Administrator• Office 365 Administrator• Administer on-premise PBX servers and software configurations.• Support and maintain all hardware and software assets owned by company.• Work with senior public school district IT administrators to integrate our software platform into their existing configurations.

• Member of both Employee Satisfaction Committee and Customer Satisfaction Committee for Service division of company.• Direct reports include five Project Coordinators and one Project Manager who scheduled install and service calls as well as Level 3 technical support during calls.• Responsible for installation and service of digital signage across entire United States.• Assist in coordination and implementation of game day support for stadium wide Wi-Fi network at Paul Brown Stadium for the Cincinnati Bengals.• Analyze and approve all monthly accounting accruals; Prepare and analyze month end, quarter end, and year end profitability reports.• Responsible for maintaining and growing monthly profit margin.• Work directly with vendors to help grow our technician base as well as decrease our expenses.• Handle all escalations, whether with our vendors or our customers.• Run weekly conference calls with various customers to ensure customer satisfaction as well as discuss future opportunities.• Acting Project Manager for various complex Digital Signage project rollouts.

• Promoted to Team Lead after nine months with company.• Managed six technicians over Western Ohio, Indiana, and Kentucky.• Responsible for hiring of personnel when needed.• Responsible for team’s service calls as well as any escalations from Huntington• Managed and reported on SLA statuses.• Managed and ran various reports on tech performance and productivity.• Managed staffing for various projects both during normal business hours and after hours.

• Level 2 IT support for entire Dayton, Cincinnati, and Northern Kentucky banking market.• Ordered and configured equipment for all new hires.• Supervised and assisted wiring and network vendors when they were needed.• Troubleshot and repaired all software issues in environment.• Hardware repair for desktops, laptops, servers, routers, switches, and UPS’s.• Maintained and exceeded all required SLA’s.• Setup and deployed iPad’s for associates across footprint.• Managed inventory of all on-site equipment and parts.

• Repaired, maintained, and networked various office equipment; copiers, printers, scanners, fax.• Networked office equipment across multiple OS platforms; Windows, Mac, Linux.• Managed over two thousand devices over entire tristate area.• Kept average of four hours response time.• Worked closely with various vendors to identify and resolve complex issues.• Two-time Service Technician of the Month.• Earned 2012 Q1 “Aviator” Award and 2010 “Above and Beyond” Award.

• Evaluated customers’ technical needs and presented solutions within their budget. • Served as back-up computer technician.• Led entire region in installation package sales for 1/2007.

• Provided excellent service to customers telephonically.• Developed Microsoft Access applications for tracking employee attendance and branch locations.

• Assessed customers’ needs and assisted with computer sales, returns, exchanges, warranty help, and warranty exchanges. • Surpassed company goals in sales of Product Replacement Plans and Product Service Plans.• Promoted from cashier to customer service within 3 months of hire.

• Earned awards for excellent performance, including Employee of the Month twice, District Employee of the Quarter, and numerous Smile awards. • Hired as bagger at age of 14, first in store history promoted to customer service representative at age 16.• Led store’s Safety Committee. • Supervised cashiers and baggers, managing entire store after store managers had left for day.• Documented accounting records for day/week; tracked all money going through store.