System Analyst
Markham, Ontario, Canada
- Maintaining a consistent NPS score of 96% or above, I establish trust with our client base while efficiently managing a large volume of tickets, categorizing them according to priority, category, and status.- I provide technical support encompassing troubleshooting of performance issues across various operating system versions (including Windows 7/8/10 and MacOS), printer installation, configuration, and troubleshooting (including Scan to Network and SMTP setup), VPN issue resolution, and support for Office programs (such as Word, Excel, Access, Outlook, Teams, SharePoint), including administration tasks (for Exchange 2010/2013/2016 and 365 admin centers), as well as Windows Server administration.- Building enduring client trust through in-depth knowledge of diverse industries, including their systems, software, personnel, and standard operating procedures (SOPs).- Leveraging a diverse range of MSP software solutions like ConnectWise, N-Central, ScreenConnect, and ITGlue.- Establishing strong connections with colleagues across departments, assisting fellow technicians with their challenges, and offering continual peer support and mentorship to new team members.
