With a BSH in Biology and Business Administration from Trent University, I have a solid academic background that combines scientific knowledge and organizational skills. I graduated with honours in 2021, demonstrating my dedication and excellence in both fields of study. I also have extensive experience in providing auto and property insurance needs and handling service and advice calls, having worked as a Licensed Insurance Agent at Td Insurance for almost 2 years now. There, I championed assigned training, integrated available tools and resources, identified emerging issues, optimized expertise and feedback and developed and cultivated skills for troubleshooting customers' unique needs. I was responsible for achieving goals related to advice and quotes. I enhanced customer satisfaction and business performance by consulting customers in a courteous, friendly, and professional manner, actively listening to their needs and concerns, demonstrating empathy, clarifying requirements, and preparing complete and accurate work. My core competencies include problem-solving, communication, interpersonal skills, technical troubleshooting, public speaking, creative problem-solving, social media, management, and leadership. I am passionate about learning new technologies and taking on new challenges. I am also flexible, adaptable, and collaborative, able to work with diverse teams and clients in fast-paced and dynamic environments. My goal is to leverage my skills and experience to contribute to the success of an organization that values innovation, quality, and customer satisfaction.
Listed skills include Leadership, Customer Experience, Team Building, Core Java, and 46 others.