• As a Deputy Manager- B2C Sales Responsible for handling enquiriesthrough – Walk in, Telephonic, Email, City distribution channels.• Adhere to Enquiry Management & Booking Process as specified in the SOP Manual.• Ensuring customers are provided with complete details pertaining to the product & cost.• Responsible for relationship building and servicing the city distribution channels.• To maintain query turnaround time as per SOP.• Responsible for maintaining Customer Satisfaction levels @ min 95%during the entire customer interaction.• Attending customer escalations and resolving them in a timely manner.• Understanding the market and gaining competition insights andaccordingly changing plans and strategy.• Maintaining their enquiries in a database for future follow-ups and toregularly send emails on new offers.• Maintain Daily Sales Report.

• Joined as a MICE - Management Trainee, at Executive Grade. Under aspecial program and worked in different departments on a rotationalbasis.• Worked as a Sales support from March 2016 to Feb 2017 .• Worked in Client service and liasoning Team from the year 2017.• Handled MICE operations As Assistant Manager (Feb 2017 to Aug 2019) ofvarious countries and assisted subordinates in their roles and duties.• Provided support - maintained organizational charts, distribution lists,created meeting agendas, taking notes, etc.• Lead the coordination of logistics and execution of team calls, meetings and events.• Significant Experience as Associate Tour Manager :• Managed more than 350 Passengers for the tour to the UAE in 2017.• Managed more than 800 Passengers for the tour to Russia in 2018.• Having Valid Tourist USA Visa ( Aug-2029 )

Worked as an Intern in Amigo Travel Pvt Ltd in FIT Operations Outbound department.