● Led manual test efforts using best practices, advocating for the highest level of testing to ensure quality software delivery.● Developed and executed comprehensive manual test cases, transforming user requirements into robust testing strategies.● Created comprehensive test scenarios and executed automated test cases for Web Services and E-commerce applications, including functional and regression testing.● Assisting users with UAT and collaborating with developers to resolve defects manage issues and communicate with Stakeholders.● Tracked and documented test results in Azure DevOps and JIRA, providing regular updates to project teams and management to enhance visibility and communication.● Took ownership of maintaining the suite of tests, analyzing test results, and collaborating with development engineers to resolve defects.● Conducted API testing with Rest Assured, security testing with ZAP, and performance testing with JMeter.

● Managed multiple products including public sector projects in Agile and Waterfall environments.● Utilized Azure DevOps for defect management, ensuring clear communication of test results and defect status to project teams.● Set up automation environments using Eclipse, Java, Maven, and TestNG.● Conducted regression and sanity testing for Web Applications with Selenium WebDriver and TestNG.● Utilized Maven pom.xml to manage dependencies for test execution and developed profiles of grouped Test Cases to run smoke and Regression Testing.● Experienced in pushing, and committing code using Git and familiar with Jenkins and CI/CD pipeline.● Engaged in security testing with Burp Suite, database testing with MS SQL, and accessibility testing with Axe, Wave, and Jaws.● Mentored junior team members in effective test planning and execution strategies, demonstrating a passion for software quality.● Achieved a 25% reduction in test execution time by optimizing automation scripts and enhancing testing processes.● Enhanced defect detection rate by 15% through strategic improvements in test coverage and the introduction of comprehensive new test scenarios.● Performed Black-Box, Functional, Payment, Non-Functional, Regression, SIT (System Integration) and Release testing.Successfully identified innovative solutions to testing challenges, collaborating with developers to reproduce and address complex defects.

● Actively participated in SDLC and Agile sprints, providing feedback and updates that aligned testing tasks with sprint goals.● Created and maintained test plans, test cases, and user stories to ensure comprehensive test coverage.● Designed and executed comprehensive end-to-end tests using Selenium with Java, addressing complex user scenarios and ensuring high-quality deliverables.● Experience in E-commerce, HealthCare, Real Estate domain, Payments, Landing Pages, Mobile testing across Android and iOS platforms.● Conducted UI testing through BrowserStack on various browsers, including Chrome, Firefox, Safari, and Internet Explorer.● Developed various test cases including pre-deployment, smoke, ad hoc, and exploratory and E2E tests.● Used Bugherd for bug tracking and GTmetrix for performance metrics.● Maintained detailed test logs and reported results.● Facilitated weekly status meetings with cross-functional teams, effectively communicating project status and quality concerns.● Actively participated in code reviews, providing feedback that improved the overall quality of the codebase and adherence to best practices.

● Developed and maintained manual test cases based on project requirements, user stories, and functional specifications.● Ensured ongoing compliance with regulatory requirements by adhering to established QA standards and implementing corrective actions as needed.● Conducted functional, smoke, sanity, and regression testing.● Identified, documented, and tracked defects using JIRA. Provided detailed information in the resolution process, including steps to reproduce, screenshots, and logs.● Executed API testing with Postman, collaborating with cross-functional teams to ensure project alignment and quality.

• Address client concerns and handle transactions promptly and professionally within the Credit Card department.• Provide timely resolutions to client complaints, ensuring adherence to specified timeframes for maximum satisfaction.• Engage with clients to understand and meet their banking needs, fostering positive relationships.• Maintain accurate records of client interactions for effective reference and analysis.• Proactively inform clients about ongoing offers and benefits to enhance their experience.• Seek feedback from clients and colleagues to identify improvement areas in customer service protocols.