Lead, Implementation Ops
CurrentSupervise operations and success metrics of 10+ direct reports Forecast monthly team revenue for clients in implementation Manage employee performance using key performance indicators, mentorship, and coachingIdentify process improvement opportunities De-escalate clients and determine a resolution plan with a timelineDelegate operations projects accepted by executive leadershipCertified Paylocity Yellow BeltAccomplishments: Coached 2+ direct reports in obtaining a leadership positionTrained 6+ direct reports in moving a level up Guided 4+ direct reports in obtaining a role changeCore Team Member for a Six Sigma Green Belt Improved internal department-wide trainings for new hires