Kenneth Roberts Email & Phone Number

Tulsa, Oklahoma, United States

Remote

o Independently develop robust production ready applications utilizing various technical skills and perform multiple job functions in order to complete development of new applications all the way through from design to release.o Collaborate with Subject matter experts from various departments to develop specifications, turn them into intuitive, time saving business tools while supporting end users helping them / their departments be successful with our applications.o Create unattended automation jobs that can perform tasks such as manipulate data, ETL, and email notificationo Create and maintain documentation and artifacts in support of software governance, history and maintenance.o Use source control tools to maintain source code history and version control.

Remote

o Prompt and accurate analysis of data Knowledge of model office testing, web programming and database table manipulation.o Logical approach to problem analysis and resolution. Identify and address obstacles. Excellent professional written and verbal communication skills.o Creativity required in deriving solutions to problems. Knowledge of applicable testing tools and scripts to determine testing requirements for projects.o Ability to read and write Select SQL statements and analyze joins. Proven ability to use MS Excel for Data analysis, comparison and transformation. Experience with Toad and Infoview (Business Objects).

Remote

o Develop business requirements documents based on the project in order to assist the network applications and database groups in programming changes to the system.o Create test plans and test scripts for requirements; utilizing available testing tools where applicable to aid in testing. Responsible for executing plans (test modifications, analyzing and verifying results).o Maintain logs, review and track errors. Obtain user agreement that the system changes meet the desired specifications.o Maintain and update applicable system tables. Extensively analyze and verify system data. Assist in developing a training program for personnel, inside and outside the department.

Tampa, Florida, United States

o Provided escalated support to customers by investigating account activity to assess risk as well as fraudulent activity that may be present.o Verified account activity as well as custom identification via utilizing many different resources such as public records, credit reports, account history, and external databases.o Actively engage in case work to appropriately resolve claims and discrepancies on the customer’s behalf.

Tampa, Florida, United States

o Utilizing SQL to read and retrieve data from data warehouses while utilizing C# and VBA to automate job functions assisting in further process and data parity. o Execute process improvements to ensure processes are effective and consistent while identifying best practices for future process improvements.o Interact with multiple levels of the businesses. Help manage the daily risk processes in Fraud and Disputeso Manage updates to team documentation. Consolidate metrics reporting into presentation format for leadership.

Tulsa, Oklahoma, United States

o Duties include running team meetings, sending in scheduling requests from technical agents, supporting a team and the call center as a whole when technical questions arise or supervisor override is necessary, and taking supervisor calls as needed.o Supporting a team of technical agents by answering questions while adhering to company policies. o Leadership position which includes taking escalated supervisor calls and informing technical agents of policy changes.

Tulsa, Oklahoma, United States

o Operating dialers, monitoring real-time and historical information, and ensuring collections are operating at maximum capabilities.o Prepares, distribute, and ensures accuracy of reports. Analyze and provide strategies to business group.