Krychel Osborne Email & Phone Number

Gilmer, Tx, Us

Remote

Proficient professional with a background in claims coordination, intake, and on-site management. Experienced in SLA management, stakeholder communication, and maintaining precise documentation.Responsibilities:Receive, assess, and acknowledge incoming claims promptly.Liaise with insured parties to gather essential information.Coordinate inspection schedules and provide support for on-site contents inventory.Maintain well-organized records of claim progression.Achievements:Expanded the on-site team from a solo operation to a team of five individuals and the need for additional resources is consistently rising. Successfully introduced a new platform while overseeing a major pilot program, conducting training, creating SOPs, and managing a full workload simultaneously. Monday.com Core CertificationMet SLAs for claim acknowledgment consistently.Ensured accurate recording of claim details.Efficiently coordinated inspections.

Texas

Researched and estimated the value of lost, stolen, or damaged items, utilizing descriptions provided in various formats, including handwritten and audio recordings. Conducted efficient Google searches for each item to determine fair replacements in accordance with insurance company guidelines. Consistently maintained a IPH Quotas

Gilmer, Texas

Managed diverse Human Resource functions including payroll processing, conducting interviews, facilitating training sessions, and ensuring timely tax payments.Skillfully addressed customer inquiries and resolved complaints, enhancing overall customer satisfaction.Collaborated closely with the owner to expand the bakery's customer base through strategic social media campaigns and personalized customer interactions.Demonstrated creativity and precision in crafting custom desserts tailored to individual customer preferences.Ensured prompt and intact delivery of bakery products, maintaining high standards of quality and customer service.

Longview, Texas Area

Implemented modular instructions to update displays in major retail stores, ensuring compliance with brand standards and enhancing product visibility.Adapted to varying store environments and schedules, effectively collaborating with store staff and accommodating customer needs during operational hours.Demonstrated strong initiative and autonomy by managing workload independently and establishing a flexible schedule to prioritize timely completion of tasks across multiple assigned stores.

Longview, Texas Area

Customer Advocate:- educating customers on other banking channel options as well as sales and service offerings - Enable a customer’s needs and goals by identify and referring sales and service opportunities to Relationship Bankers - Processes quick and flawless transactions within established policy and procedures to ensure operational excellence - Create customer awareness of additional banking channels, products or programs - teller transaction and balancing duties - Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets - Service Excellence behaviors in customer interactions and in customer survey feedback - other job duties as assigned

Longview, Texas Area

Complete expense reports for General Foreman, Check requests, Keep Fleet Management system updated.

Tyler, Texas Area

Consult with K-12 Administrators regarding their school or district's educational needs over the phone within three territories; OK, NC, and GA. Stay abreast of news within the K-12 Education Industry. Maintain contact with customers to ensure satisfaction with current resources, and answer questions. Build interest via cold calling, following up with customers evaluating resources, and marketing responses. Receive inbound and make outbound calls and record all customer correspondence in CRM.

Tyler, Texas Area

Answer and direct all incoming calls. Answer Emails from customers (internal and external), Build quotes at customers’ request, Consult with customers requesting quotes, Maintain accurate records in CRM software, Make collection calls on past due accounts, Coordinate between customers and field reps, Update customers on order status when requested, Receive and consult through phoned in credit card orders, Receive, facilitate, and follow up on all sample requests in given area, Assist customers with shipping deadlines, funding deadlines, ordering questions, and product questions, Constantly analyze customer data to allow for proper service and additional appropriate suggestions to customers.

Longview, Texas Area

Self-employed business, selling warmer and scents, answering customer questions, accounts receivable and payable, inventory, monthly ledger, train new Consultants, attend conferences schedule and present at customer parties and trade shows/vendor fairs

Gilmer, Tx

Excel to QuickBooks data entry, quotes and sales orders in QuickBooks, answer multiple inbound lines, out-bound calls, and cold calling.

Nacogdoches, Tx

Answer multiple phone lines, forward leads to outside Sales Representatives, create personalized welcome packets for customers, and data entry.