Responsibilities:- Provided customization services to global customers, enhancing their online store functionalities.- Communicated effectively with clients in English and Russian to understand their needs and relay feedback to the technical team.- Evaluated task complexity and time requirements in collaboration with developers.- Facilitated problem-solving and solution finding between customers and developers.- Conducted upsales to enhance customer experience and increase revenue.- Managed client relationships, ensuring satisfaction and retention.-Coordinated with a Russian-speaking team to deliver high-quality customization services.-Maintained a strong understanding of the software development lifecycle and IT project management principles.Achievements:- Successfully managed multiple IT projects, delivering custom features and integrations for client online stores.- Improved client satisfaction through effective communication and tailored solutions.- Increased upsales by identifying additional needs and opportunities for existing clients.- Contributed to team efficiency by bridging the gap between customer requirements and technical execution.Company Contribution:- Worked in a globally operating company, supporting e-commerce businesses across various countries.- Contributed to a team that values inclusion and diversity, reflecting the company's foundational ethos.

I spearheaded the development of marketing strategies for various e-commerce or service projects, driving revenue growth and market expansion. Collaborating with a dedicated team, we executed redesigns of existing websites and developed new ones to enhance user experience and align with business objectives. Through rigorous hypothesis testing and UX research, we optimized business processes and ensured customer satisfaction.With our collective efforts, we produced an average of 30 new layouts per month, constantly iterating to improve design quality and functionality. Over a span of 3-6 months, our initiatives led to a remarkable increase in revenue by up to 40%.Simultaneously, I managed up to 10 projects, ensuring timely delivery and adherence to project goals.Worked on development, localizations, marketplaces and integrations

I managed projects for comprehensive advertising campaigns for medical centers. My responsibilities include organizing work and writing reports.

Here, my work involved a wide range of activities, mainly focused on event marketing, website development, extensive design work, and team coordination.

This was my first experience in custom development. The responsibilities ranged from task management to bug reporting. I dedicated myself to the development process and gained valuable knowledge along the way.

Developed a creative concept and executed over 100 online and offline promotional events. Increased the number of new users threefoldManaged the partnership acquisition process.Supervised a team of volunteersLed the development of 30 websites, 5 redesign projects, and 18 landing pages within an advertising agency