- Sourced overseas factories and do all inventory purchasing, including handling Canada Customs. Created asales website using Shopify. Took product photos, wrote item descriptions, and created all listings.- Determined pricing for products or services based on costs and competition. Monitor inventory, receive inventory into Shopify. Prepare all records, financial statements, tax information, and HST reporting.- Fulfill, pack, and ship both Canadian and American orders using Canada Post and United States Postal Service.- Handle all customer questions or concerns to ensure a positive resolution.

- Provide advice and assistance to mortgage clients in all areas of mortgage lending (traditional lending andalternative/equity lending).- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans. Met with applicants to obtain information for loan applications and answer questions about loan process.- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.Gathered client debt, credit and income information to determine loan eligibility. Verified applicant information by consulting with outside agencies, credit bureaus and businesses.- Kept detailed records regarding approved, denied and received loan applications. Review all documentssubmitted by the clients/realtors before submission to the lender to ensure compliance.- Maintain clear communication to clients, lenders, realtors, and lawyer teams to ensure a smooth transaction.Handle the loan from application until the close of the deal.

- Coached team members and delivered constructive feedback to promote better productivity and buildconfidence. Directed and led employees, supervising activities to drive productivity and efficiency.- Collaborated with store manager to develop strategies for achieving sales and profit goals.- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Manage stock staff to receive stock, ensuring accurate inventory and restocking sales floor.- Train and motivate staff members in a luxury brand sales environment; achieve personal sales goals; maintain quality guest service and high mystery shop scores. Resolved customer inquiries and complaints requiring management-level escalation.- Opening/closing store, including reconciling bank deposits and daily reports.

- Co-Owned and operated an independent CD/DVD/Vinyl business. Created business from the ground up -sourcing suppliers, overseeing renovations to retail space (including obtaining all city Building and Businesspermits), worked with contractors to create interior.- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports. Kept records forinventory, income and expenses. Ordered/purchased all inventory, maintained all daily/monthly financial records, including HST and tax records.- Operated store daily in a busy tourist area

- Completed thorough opening, closing and shift change functions to maintain operational standards each day.- Coached team members on sales techniques, including add on selling. Delivered constructive feedback topromote better productivity and build confidence. Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.- Contributed to inventory control measures to manage and replenish stock, maintain cost levels and meetcustomer demand. Supervised receiving and stockroom activities to identify opportunities with inventory andprevent shrinkage. Participated/led a team in monthly floor sets.

- Changed or rotated interior display areas and signage to reflect changes in inventory or promotion. Followedprepared sketches and planograms to arrange consistent shelves, endcaps, and bins across all storedepartments. Oversee receiving/stocking staff and backroom areas.- Used SAP inventory system to check over 30,000 SKUs monthly to keep inventory levels correct, and use SAPfor receiving large volumes of freight weekly.- Shared product knowledge to assist guests with purchases and questions about caring for their pets, providing a great store experience for both people and pets. Assist with in-store adoption centre, ensure rescue's paperwork was correctly done and pets were able to find their forever family.

Operations/Food Service Manager (1999-2004)Assistant Manager (1997-1999)Shift Supervisor (1995-1997)Guest Service (1994-1995)- Performed the efficient management operations of four separate theatres ranging from a 2 plex to a high-volume 12 plex in all areas including concessions, guest service and box office sales. Used strong issue resolution and communication skills to handle guest concerns and inquires with professionalism.- Monitored inventory levels and placed new orders for merchandise. Perform/oversee daily and monthly inventory counts to meet food cost targets and audit standards.- Implemented business strategies to increase revenue. Prepare and monitor weekly sales reports; generate,maintain and exceed sales goals and targets.- Train, supervise and motivate a team of up to 130 staff members. Prepared staff schedules, performanceevaluations, and payroll.- Perform opening and closing activities including handling large volumes of cash, credit and debit transactions, bank deposits and reconciliations.