Kateryna Kryshtafovych Email & Phone Number

Vinnytsya, Ukraine

My responsibilities include:-Receiving needs/feedback/complaints from persons contacting Medair via the hotline, email and feedback form;-Maintaining a MasterSheet database that records all cases received by Medair;-Participating in the development of Medair’s feedback system; -Translating and sending the feedback to the appropriate decision-maker/ respondent;-Keeping Country Director and relevant PC informed of serious complaints;-Training and coordinating hotline assistants between the country offices and developing instructions to guide them;-Making sure that we are listening and responding to feedback and complaints in an appropriate and timely manner in line with the Sphere and CHS standards.

Vinnytsya, Ukraine

My responsibilities included:-Translation of internal and external documents/agreements/training materials for Medair employees and anyone who has worked with Medair;-Interpretation from English to Ukrainian and vice versa between International and National Recruited Staff;-Participation in the needs assessment process.