Studying Chinese Medicine and Postpartum Health

• Managed and supported customers in the South of the CBD and in Inner West Melbourne, inclusive of independent venues and key accounts such as Crown Casino, Red Rock and Australian Venue Company • Actively sought out new business, resulting in 5 new account agreements• Renegotiated resign for 2 venues to Lion agreements• Provided over and above service as a beer consultant to grow revenue through existing customers by optimizing tap mix, growing tap share and maximizing activations• Managed Pourage Rights contracts and associated marking funds with joint business plan proposals• Worked within the independent retail channel to leverage discounts, key selling periods and activity to gain incremental orders, fridge and ambient floor space• Executed planned sales calls, sell in and activation of brand activity

• Supported a territory of inclusive of private owned and government owned liquor retail • Built trust and preferred supplier status with the largest private retail customer in my territory who contributed +25,000L annually. This relationship paved the way to win this customer’s On-Premise business, which is the largest and most diverse On Premise volume contributor in British Columbia (BC).• Up +7.4% in key agency wine group in a declining wine market in BC• Growth in Corby key brands: +7% Absolut, +15% Jameson, +12% The Glenlivet, +12% Stoneleigh, +13% Jacob’s Creek• Selected to participate in the Accelerated Talent Pool where I juggled my work load with extra development opportunities, such as revising the coaching app, creating a Limited Time Offer selling tool, and other small projects• Utilized CRM (Salesforce) to log calls, manage customer information and objectives• Use of reporting to build my own reports, analyse data and develop customer contact plans• Developed a deep understanding of customer needs and utilized solution selling to be a trusted advisor

• Played a key role in the national project to automate the sales force with the use of tablets and CRM (Siebel)• Developed, documented and implemented national processes across the Sales Operations, Market Activation, Capability and Customer Service departments• Worked cross functionally with Market Activation to develop a consistent look and feel to promotion decks, sales sheets, roll out schedules and execution expectations• Worked with the Technical Writing and Learning and Development teams to develop an online resource of internal processes, activity modules, training and tools of the trade, along with best practices for Sales Representatives and Regional Sales Managers• Developed and lead the delivery of the National Sales Activation and Operations Training Session to empower each state’s sales force at a local level, inclusive of Siebel technical training in line with the 8 Steps to a Sales Call• Advised and implemented change within CRM, QA/UAT testing and facilitated updated versions of Siebel• Produced proposals for project expansion to build a CRM platform for Distributor Account Managers• A strategic resource for activity achievement, sales data, and customer contact planning initiatives• Worked on Master Data cleansing and maintenance processes• Worked with Reporting Analysts to build and test weekly and monthly reporting as well as dashboards• Was the first line of contact for CRM technical queries and bridging capability gaps• Managed the upload of objectives and call cycles into CRM

• Managed activities in 13 On Premise (ALH venues) and 96 Off Premise Coles Liquor Group (CLG) and Endeavor (Woolworths) locations to increase fridge, cool room and tap presence• Regularly liaised with my delegated Key Account Team (CLG), inclusive of National Business, Activation, and Category Managers to evaluate Lion’s position in the market• Presented at monthly Sales Meetings the impact of how Lion went to market, supported with examples such as how we could further leverage the opportunities related to multi buys and category management• Gained intelligence from the trade and fed it up to key internal stakeholders• Developed initiatives such as a Store Manager Notification leave behind sheet, as well as identified the need for clear identification of the new Boag’s 30 can pack

• Worked proactively to anticipate the needs of sales teams and stakeholders to maximize productivity• Liaised with management to analyze activity progress and discuss opportunities for improvement• Created and conducted The BOMB! (Beer of the Month Brief) – a training session for the Sales Team to better understand what beer is, Lion Brands and food matching• Evaluated and negotiated sponsorship opportunities for the province of Victoria• Assisted in the planning and execution of monthly and trimester meetings for the Victorian Sales Team• Initiated and wrote the Victorian Sales Operations and Administration Manual

• Provided Administrative support to Senior Level Management throughout multiple large scale projects such as the Vancouver Airport upgrades and expansion• Coordinated Contract Administration across all phases of the projects, with clients, contractors and trades• Monitored project budgets in accordance to fee agreements and rebuilt spend projection and internal invoicing processes• Implemented the Kasian Project Management Assistant Manual• Lead in the learning, training and implantation of the Contract Administration software, Onware