Kryssa Centeno, Mhsa Email & Phone Number

Fort Lauderdale, Fl, Us

South Florida Market

• Manage a portfolio of 10-15 healthcare clients in the South Florida region ranging from Miami to Vero Beach and previously for the North Florida region. • Serve as the primary point of contact for all inquiries and conduct operational assessments on a day-to-day basis.• Conduct monthly check-ins with clients to assess satisfaction levels, identify opportunities for improvement, and address any issues promptly.• Collaborate with internal teams to ensure timely and accurate delivery of services, exceeding client expectations.• Analyze client data and feedback to identify trends, generate insights, and implement proactive solutions to enhance overall client experience.• Coordinate and conduct client training sessions, ensuring clients fully utilized the features and benefits of the product/service.•Assist clients and their staff in issues revolving their EMR (Athena) and Revenue Cycle Management (RCM).

Fort Lauderdale, Florida, United States

•Thorough understanding and execution of the accreditation criteria for the Accreditation Council for Continuing Medical Education (ACCME) and the American Osteopathic Association (AOA) to monitor the adherence of Broward Health’s CME program.•Project management of CME credited Regularly Scheduled Series (RSS), courses and symposiums from the planning process, execution and overall event analysis.•Awarded the Medical Staff Employee Recognition Award in May 2023 by Broward Health Medical Staff leaders and chief physician leaders for the successful planning and execution of CME series and symposiums. •Conduct educational symposiums for different CME events and topics, including annual conferences to comply with mandatory requirements for Florida MD and DOs license renewal and the annual Cardiovascular Symposium. •Assists providers in reporting CME and maintenance of licensure based on CME requirements.•Coordinate with Graduate Medical Education (GME) leadership to provide additional educational activities for residents, fellows, interns and medical students.•Coordinate with internal and external speakers/physicians to develop a general topic for the educational event. Collect pertinent information from speakers for proper financial disclosure information per ACCME guidelines. •Handle initial speaker honorarium and service contract intake, maintain a streamline workflow through a PO process, and ensure that the external stakeholder receives their proper compensation in a timely manner.•Delegate monthly CME Committee meetings to keep Activity Directors and their respective Planning Committees abreast of current CME information.

United States

•Hired and promoted rapidly through the ranks to oversee operations of COVID-19 testing site at various locations in Broward County. Facilitate daily operations of the park and ensure that the testing facility operates smoothly with no interruptions. •Perform hourly and daily reports to senior management on the number of COVID-19 specimens collected along with demographic information of those who tested at the site. •Assess the testing site’s manpower needs, schedule and monitor staff and day to day workflow to ensure smooth operations of the park. •Foster a positive and team-oriented environment through positive goal-setting, employee empowerment, and recognition of performance excellence.•Collaborate with team and peers to create improved processes and best practices. •Ensure outstanding customer service and efficiency in service delivery to all patients. •Drive the site operations for optimum patient experience and service delivery and pay attention to the issues faced in providing consistently superior customer service which involved gathering feedback and data from patients, organize and analyze the data and take preventive and corrective actions to ensure uninterrupted superior quality customer service.

Fort Lauderdale, Florida, United States

•Served as a guide and oversaw contact tracers as they generate lists of close contacts of cases and conduct daily outreach. •Responsible for onboarding new contact tracers, delegating work, ensuring all information gathered during case interview/contact tracing is transmitted to the necessary partners, communicating issues and questions to County and Regional COVID Coordinators. •Managed, and motivated a team of contract tracers. Furnished training opportunities and knowledge exchanges as well as team building activities.•Established internal processes, procedures and performance metrics to enhance each individual’s performance and ensure that the department's overall performance metrics are met. •Manage and support team members to ensure that the Broward County community is educated on COVID-19 protocols to slow the spread of the virus. Perform quality assurance (QA) on contact tracer's cases to ensure the data is correct and accurate on a state-wide communicable disease database (Merlin). •Analyze data collected from the contact tracers to evaluate performance quality in the Broward County area to report back to the Federal Government to determine how the grant for COVID-19 emergency response is utilized. •Liaised with partners, local community, and other agencies to communicate solutions, successes, and opportunities as relevant.

Fort Lauderdale, Florida, United States

•Interviewed clients who were confirmed or probable COVID-19 cases with a focus on motivational interviewing and cultural competency. Maintained ongoing communication with contacts to assess symptoms. •Responsible for communicating with contacts to notify them of exposure, provide virus and transmission information, gather data on demographics, living arrangements, and daily activities, signs/symptoms and underlying medical conditions.•Provided contacts with approved information on state/local quarantine procedures and referred them to testing according to protocol. •Leveraged investigative and interpersonal skills to obtain information on close contacts and to assess health care and support needs for people diagnosed with COVID-19. •Responsible for collecting, interpreting, notating, and safeguarding communicable disease information. Ensured compliance with HIPAA guidelines. •Assisted with vaccination efforts for COVID-19 at various vaccination PODs (Point of Dispensing) throughout Broward County. Exercised data entry skills through transferring data from patient vaccination consent forms to an online database (FLShots System).

Plantation, Florida, United States

•Provided a high level of administrative, operational, and executive-level support. •Responsible for greeting patients, scheduling appointments, managing patient records, and overseeing the front desk. •Efficiently managed an extremely active calendar of key activities; answered phones, created PowerPoint presentations; composed and prepared correspondence; planned and scheduled meetings. •Responsible for updating and organizing patient files and charts prior to being seen by the optometrist. Engaged with various insurance companies virtually and telephonically to collect patient benefit details. •Discussed patient’s benefits in detail with the patients prior to their appointment and during their check-out. Handled payment transactions (cash, check, credit cards) effectively and ensured the patient receives a positive experience at the medical office. •Established and fostered efficient working relationships with internal and external staff and vendors. •Maintained supplies inventory by anticipating needed supplies and placing and/or expediting orders for supplies.

Master'S Degree, Health Services Administration, 4.0/4.0

Master'S Degree, Health Informatics

Bachelor'S Degree, Health Services/Allied Health/Health Sciences, General, 3.2/4.0