Krysta Chai Email & Phone Number

San Diego, California, United States

Operations & Project Management- Launched new Downtown restaurant, doubling monthly sales in 6 months and earning “Business of the Year” Award in the first year (Downtown San Diego Partnership)- Led pre-launch operations, developing standard operating procedures, designing floor plans, coordinating with building management and ensuring regulatory compliance- Managed daily front and back of house operations, overseeing 6-9 staff members, customer service, and facility issues, including updating, organizing and repairing facilitiesPartnerships- Established strategic partnerships with nearby hotels, driving guest referrals that led to a 20% increase in daily sales revenue and a 60% guest return rate within 2 days- Led procurement processes with vendors, including agreement review to ensure terms aligned with business operations. After opening business, managed accounts and scheduling for inventory (food, supplies, cleaning products, etc.), produce and beverages, linen service, POS system, waste management and pest controlStaff Management- Managed staff hiring and developed front of house training program, leading to being highest rated brunch restaurant in Downtown San Diego on Google reviews

Del Sur, San Diego, California

- Collaborated in the pre-opening planning and launch of Del Sur restaurant, establishing standard operating procedures, organizing front of house staff and restaurant inventory- Efficiently resolved front of house and customer service challenges, ensuring high-quality service delivery and maintaining an overall 4.7 star yelp rating in the first year of opening- Trained new staff on customer service, standard operating procedures and workload management skills

San Diego, California, United States

- Managed 25-30 accounts while collaborating cross-functionally with client success, case management and revenue teams to maximize sales conversions- Consistently exceeded shifting sales goals of over $25k in policies sold per week

San Diego, Ca

- Managed sales leads and coordinated groups and events for large citywide and small events such as San Diego Comic Con, medical conventions, trade shows, corporate conferences and weddings- Developed new commissions system resulting in streamlined processing and decreased errors*Hotel Associate of the Month Sept 2017 (additional nominations Mar & Oct 2015)

San Diego, Ca

- Upsold the most suites & upgrades department-wide in 2015- Created first hotel-wide directory guide with each department’s operational info, improving interdepartmental communication and efficiency - First point of contact to identify, report and find solutions for all hotel and guest related issues- Managed and built room blocks for incoming large groups in Marriott's reservations system

- Managed the coordination and scheduling of photoshoot dates and locations, while overseeing account payments

Bachelor Of Arts (Ba), Communication

Designer Track

Graphic Design

High School