Krysta Gunderman Email & Phone Number

Easton, PA, US

Lehigh Valley Mall, Whitehall PA

• Fosters a positive work environment to increase customer satisfaction and drive sales
• Generates enthusiasm in Sales Associates during shift rallies by highlighting individuals’ strengths
• Evaluates Sales Associate performance
• Maintains the social media pages of the store by increasing followers, generating enthusiasm for product and sale, and connecting with the community
• Communicates to leadership team on the development of new and existing sales associates
• Implements day-to-day business plans to reach weekly, monthly and quarterly goals

Allentown, Pennsylvania Area

Greeting and assisting customers that enter the store, while providing advice and guidance to customers on product selection.

• Provided excellent service and assistance to customers
• Assisted in resolving customer complaints
• Trained new cashiers on procedures and store policy
• Maintained the books documenting register and lottery sales
• Revised and revamped Register Manual for new cashiers

• Spearheaded the design, content and publication of a new freshman booklet
• Coordinated with the BU Communications department to ensure branding met University guidelines
• Collaborated with and interviewed campus offices and sources to compose articles for booklet
• Generated enthusiasm among new students via the Class of 2017 social media pages

• Assisted professor with classroom tasks and monitoring
• Tutored students during weekly office hours
• Lectured class on Health Communication