Krysta Grier, Mba, Pmp®, Ccmp Email & Phone Number

Florida, United States

Tampa, Florida, US

Saint Louis, MO, US

• Led the integration of the Business Process Management (BPM) system, aligning with strategic objectives and enhancing functionality.
• Enhanced the BPM system (iGrafx) to improve functionality, resolving existing issues for better operational performance.
• Fulfilled the BPM system's missing components to meet essential business requirements and goals.
• Directed change management initiatives, achieving user adoption through effective training and support.
• Managed the ongoing operations of the BPM system, securing funding and advocating for enhancements that led to an improvement in system efficiency.

Saint Louis, MO, US

• Established the organizational change management framework that led to a significant enhancement in operational efficiency and the adoption of advanced change management methodologies.
• Conceptualized the stages and activities for change management to guide the implementation of new processes.
• Curated tools and templates to foster uniform change management practices within the enterprise.
• Championed the development of a standardized change management methodology tailored to the organization's unique needs.
• Headed the Center of Excellence, advancing organizational change initiatives for improved efficiency and effectiveness.

Saint Louis, MO, US

• Co-led the strategic development of the Center for Performance Excellence (CPE), a new division within the eBT team, defining its purpose and aligning it with the company’s broader strategic direction.
• Drove the vision and strategic direction of the CPE initiative, ensuring its integration with the company’s overarching goals.
• Directed the adoption of a comprehensive goal-setting process, incorporating Key Performance Indicators (KPIs), which elevated project success rates and reinforced strategic goal alignment.
• Fostered cross-functional collaboration, uniting diverse teams under the CPE’s mission to catalyze organizational transformation and progress.
• Steered CPE endeavors towards enterprise goals, promoting an ethos of continual development and excellence across the organization.

Tampa, Florida, US

• WellCare acquired by Centene in January 2020.
• Spearheaded the redesign of critical processes in anticipation of the Centene acquisition, ensuring a smooth transition.
• Developed Capital Planning and eBT core processes, introducing a systematic approach to streamline decision-making and optimization efforts.

Basking Ridge, New Jersey, US

• Provided comprehensive program management and oversight for WellCare eBT team initiatives, ensuring alignment with program goals to consistently deliver intended outcomes.
• Led the management of key eBT projects, from initial conceptualization through to successful execution and timely delivery.
• Fostered transparent communication channels to keep stakeholders informed of program and project progress, actively identifying, and addressing risks, and formulating strategic recommendations for mitigation and.

Tampa, Florida, US

• Led the rollout of ophthalmology EHR and practice management software across several offices, achieving full integration and user adoption within allotted timelines.
• Guided strategic EHR project through multiple phases, ensuring a smooth transition and operational efficiency within a tight schedule.

Oldsmar, Florida, US

• Managed the Implementation Project Management and Client Services teams, enhancing processes to better align with organizational objectives.
• Spearheaded key implementations of payment systems for local government services, completing projects within defined timelines, which contributed to an increase in transaction volume.
• Overhauled the customer service IVR process, significantly reducing call wait times and improving customer satisfaction rates.

Tampa, Florida, US

Master Of Business Administration - Mba, Business Administration And Management

Bachelor Of Science - Bs, Business Management