Krystal Bailey Email and Phone Number

Hired as the first technical writer for Redox during their scale-up phase. Collaborated with a team of engineers to create an official customer-facing documentation website. • Increased unique page views by 75% by migrating content from several different content outlets into one new website. • Standardized terminology and established a "Redox voice" by creating the first style guide at Redox and pointing out opportunities to update content to be more uniform across the company. • Created a documentation maturity model to define status of current documentation team with actionable plans for scaling maturity.• Enhanced user experience of docs site by collaborating with UX designers and engineers to create a more cohesive, intuitive, and visual experience for users. Feedback from quarterly review: "Krystal has completely overhauled our documentation and improved it in ways we could never imagine. She keeps track of many moving pieces, even those that (frustratingly) get blocked for long periods of time, and manages many stakeholders excellently. I get constant feedback both within and outside of the organization about how fun and clear our documentation is, and there is not one bit of it that isn't better because of the work that Krystal has done...she advocates for the importance of good documentation, works to improve our tools and practices, and manages coordination across teams."

I offered freelance writing & editing services, including resume writing for my clients. My first priority was to help clients convey their message clearly. I have 8+ years of experience in various industries writing and editing content for both technical and non-technical audiences.I work with clients on resumes, cover letters, personal statements, and LinkedIn profiles. I write external messaging or event content for organizations to foster positive industry relations.*Resume Writing & LinkedIn Profiles* Website Content* Presentations and event material* Editing*Technical Writing & Editing

Started as contractor for Hunter Technical, which was acquired by Cognizant SoftVision after 3 months in the role. Joined the Cognizant Product Strategy Guild.Fulfilled business analyst role for clients in IT/software for manufacturing environments. Served as an analyst on the Product team to collaborate with functional team, UI/UX designers, end users, and developers. Operated in a Scrum environment.

Managed team projects/workstreams to ensure efficiency and consistency for 3 teams under 1 director. Aided team members with process flows, writing, editing, graphic design, and technical support. Led team meetings and coordinated director's schedule.• Reduced time spent on team review of an API data standard from a projected 10 hours to completion under 3 hours by facilitating conversation and keeping team on task. • Bridged the gap between SMEs and development team by creating a Jira Kanban board, running SME meetings to gather and document requirements in a consistent way, and collaborating with analyst on the development team directly. • Reduced time spent and key-person dependencies on handling team inquiries by launching a Jira Service Desk to handle all inquiries in a uniform way; ensured quicker turn-around time by establishing automated SLA reminders. • Launched a quarterly forum of 25-30 external industry SMEs plus up to 20 internal staff to gather feedback on appraisal policy and innovations by collaborating with the Marketing team and managing all external communications. • Developed external messaging and content for 16+ industry events by interviewing SMEs, brainstorming and strategizing with Marketing, and creating tailored presentations based on the audience. Encouraged industry trust and understanding by facilitating external conversations at event booths, workshops, and forums. • Coordinated messaging and training to 14,000+ appraisers in the residential appraisal industry by managing quarterly newsletter assignments, editing content, and collaborating with the Design team on publishing efforts. • Consulted with and supported vice president's team by actively contributing to vice president's deliverables, as well as collaborated on employee engagement and organizational priorities for the larger organization. • Increased team collaboration and transparency by implementing a shared document structure using Confluence.

Elicited client’s career goals and background to produce resume, cover letter, and LinkedIn profile within a 1-week period from time of first contact to final product. • Earned 12 referrals of a company shutting down by producing a high-quality resume that caused the company to negotiate for resume-writing services for all remaining employees. • Received work from repeat clients and generated multiple referrals by maintaining professional relationships with clients, actively listening to client needs and goals, and accurately capturing clients' work profiles in resumes and LinkedIn profiles.

Completed 3-month contract for Heat & Control. Created Functional Design Specification documents for product handling machinery. Coordinated SME reviews for up to 20 projects with different deadlines. • Reduced SME revision turnaround time by streamlining revision process to be more uniform and less complex. • Reduced FDS generation time by creating a template to ensure uniformity between projects.• Collaborated with technical writers and graphic designers in other corporate offices to share knowledge and begin establishing standard guidelines and workflows globally.

Facilitated Scrum meetings (planning, grooming, prioritization, retrospectives, & daily standups), wrote user stories, & maintained project backlog. Coordinated with stakeholders & served as team’s SME for client products.• Created 5 high-level design documents based on SME interviews to detail product requirements for project developers to understand and estimate project.• Proposed UX improvements with mockups by quickly learning and assessing client’s product and industry. • Collaborated with project team members individually to answer any questions about the project and provide any help they needed to fulfill their deliverables.• Revised developers' technical documentation for the project to provide clear documentation for client. "Krystal's expertise at knowing how to ask the right questions to get to the heart of an issue was very impressive. Her clear but sensitive communication style was highly effective in navigating difficult situations." --Danielle Reed-Sparks, client's Product Manager

Created/updated technical documentation for Systemware Content Cloud and legacy systems using MadCap Flare.• Initiated interviews to gather requirements and established rapport with SMEs from Development, Support, Product Delivery, and Product Solutions.• Trained 4 writers to use MadCap Suite and created a style guide to establish documentation standards.• Launched new documentation web portal to create easier browsing and enhanced training material."Krystal was an absolute delight to work with: a very diligent worker who approached every task, no matter how small, with focused determination. I considered her an invaluable member of the documentation team." --Ron Gardner, Documentation Team Lead

Wrote and maintained user manual, training manual, release notes, white papers, and other documentation for WO Automation for Radio, as well as integrated services. • Researched MadCap Flare and migrated 1,700-page manual from Microsoft Word to MadCap Flare; submitted 30+ bug reports to MadCap.• Collaborated with QA to find and understand bugs, as well as collaborated with developers using Jira.• Created style guide to establish standards for WO Automation for Radio documentation. • Interviewed SMEs to learn technical aspects that need to be documented and edited company checklists for integration and upgrade procedures.• Researched IT networking, computer hardware, and radio broadcasting to provide better foundation for users and internal trainees to understand radio and software basics."Through a combination of tenacity, innate aptitude, and a love of learning, Krystal became a go-to subject matter expert faster than anyone I've ever worked with." --Paul Jackson, Director of Operations

Presented research at the ALAN 2014 Workshop for the National Council for Teachers of English conference in National Harbor, Maryland. • Initiated mentored research project on emotional disorders in young adult literature; wrote and collaborated on 30-page article with findings.• Published 15-page article in SIGNAL Journal's 2015 Spring/Summer edition.• Organized and conducted book club for college freshmen.

Coached students on writing personal statements, secondary applications, or résumés for professional school; edited 100+ drafts per month. Created and presented informative presentations to prep classes for professional schools.

Assisted the Operations Coordinator in the Student Leadership Office and delegated tasks to the rest of the Support Staff. Directed patrons and answered a wide array of questions about campus. Performed financial duties: paid invoices, checked out purchasing cards, and made records.• Coordinated site visits, meals, and logistics for annual volunteer training for 40+ volunteers.Compiled and edited training manual for new volunteers.• Assisted interviewing prospective employees and trained new staff members. Planned and executed staff training retreats for 10 staff members.

Transcribed and edited 3 WWII veteran interviews, including 1 portraying stories with Paul Tibbets, General Patton, and Jimmy Doolittle. Proofed and verified facts for 4 extensive interviews in total.