-Provide great customer service by assisting with general questions, maintaining a positive environment-Shop for customers by accurately filling their orders with quality products-Scan products and process customer transactions accurately using debit, credit, cash and gift cards-Contact customers to ensure order accuracy or to inquire about product substitutions

- Supervise and manage a team of 15 staff members ensuring day-to-day operations were met.-Addressed and resolved customer inquiries and complaints promptly and effectively- Daily metric recaps for the team such as performance and processes recap.- Coach associates on performance.-Attend weekly meetings to monitor call quality