Krystal Clark Email & Phone Number

Orlando, Florida Area

Through my shop, services, and software recommendations, I help service providers get organized with systems and workflow automation so they can get more done without working 24/7. After working with me, clients are able to scale their impact to more profitable heights, paving the way for freedom with their time and increased revenue to make their next big boss move.

Orlando, Florida Area

I actively promoted the FBA's commitment to providing member support by serving as an on-going resource and advocate for FBA members. I provided support in check-in calls to connect with members in an effort to answer questions, resolve member concerns, help members overcome challenges in their business, and provide social media and blog coaching for success and growth.

Melbourne, Florida Area

As a Client Relations Manager, I assisted in maintaining a five-star luxury client experience. I assisted Lincoln Clients on a national and local level by investigating and resolving sensitive cases to ensure a positive client service experience. On the national level, I managed thousands of dollars in funds to mend client relationships, promote brand loyalty, and increase retention. With these funds I assisted clients and dealerships with approvals for warranty coverage, vehicle rental, parts escalations, and lemon law requests.On the local level, I served in the dealership setting and managed a premier client experience by conducting hourly walk-throughs of the facility, making outbound calls to all sales and service clients within 24 hours of their visit, as well as managing the Customer Satisfaction Survey scores and company social media accounts. I planned, coordinated, and hosted monthly client seminars to ensure client understanding of vehicle features.

Union City, Ga

Prior to getting married and relocating to Florida in 2014, I worked as the Client Relations Manager for Heritage Volkswagen, where I handled incoming business opportunities and set sales appointments for three dealerships. In an effort to increase sales, I created an outbound prospecting process to capture new sales in a customer database of 15,000 untouched contacts. While offering additional assistance to the Marketing team, I created and perfected email and social media promotions to create captivating campaigns. Due to my abilities, I was entrusted by the Business Development Director to create training materials and train newly hired employees.

Union City, Ga

I wore many hats at Ivory Chevrolet. Starting my position as a Call Center Agent of a developing BDC program, I rose in the ranks due to my persuasive ability to get appointments on the board and clients in the showroom. I quickly became the BDC Assistant Manager where I managed business development opportunities for Ivory Mazda. I was later promoted to Business Development Manger where I also served as the Customer Service Manger for both Ivory Mazda and Ivory Chevrolet. I did the following in this combined role: • Managed over 10,000 incoming and outgoing monthly business opportunities for multiple dealerships • Increased monthly sales from an average of 150 to 200 or more units from set and showed appointments• Served on management team to create promotions for internet, print, and radio advertising campaigns• Responsible for developing and maintaining working relationships with marketing vendors• Created and presented department performance, marketing ROI, and client demographic reports to owner• Investigated and resolved escalated customer complaints to ensure customer satisfaction • Responsible for recruitment, training, and development of customer relations specialists/phone sales agents• Created training curriculum for capturing sales opportunities and providing exceptional service• Managed and monitored work schedules and performance metrics for each department employee• Reviewed agent calls for quality assurance and provided recommendations or training for improvement • Planned and facilitated employee awards events for the customer relations department

Augusta, Ga

While attending college full-time, I worked as a Leasing Consultant for University Village Apartments in Augusta, GA. I was my first "big time" gig after surviving my first year as a freshman. I was extremely good at getting new leases and resident renewals to increase sales. In fact, I helped to increase the resident occupancy rate of 83% to 97% by exceeding my personal sales goals. I exceed my goals by cold-calling prospective residents, coordinating appointments to tour the residential property, and by obtaining a high number of lease renewals from current residents.

Bachelor'S Degree, Psychology

Activities and Societies: President, Mu Zeta Chapter, Alpha Kappa Alpha Sorority, Inc. Miss Augusta State University 2010 First Year.

Franchise Broker Training

High School Diploma

Activities and Societies: Step Team