Krystal Gonzalez Email & Phone Number

Robstown, Texas, United States

Robstown, Texas, United States

Rebrand and revamp new sales initiatives and packages to fit current trendsDesign graphics for clients' upcoming events, including creating and resizing graphics to fit all in-house marketing assetsInitiate and design venue advertising for employment and facility rentalsInspect and maintain venue website; add events and optimize website ease for visitors, Maximize upcoming events visibility with signage placed around entire venue in high traffic areasModify and restructure… Show more Rebrand and revamp new sales initiatives and packages to fit current trendsDesign graphics for clients' upcoming events, including creating and resizing graphics to fit all in-house marketing assetsInitiate and design venue advertising for employment and facility rentalsInspect and maintain venue website; add events and optimize website ease for visitors, Maximize upcoming events visibility with signage placed around entire venue in high traffic areasModify and restructure Marketing Services for clients booking an eventStrategically place social media posts to increase venue awareness and upcoming events, including promotional competitions and collaborating with local social media influencersCorrespond with District and Regional Marketing Directors on a Monthly Marketing Report for the venueEstablish new campaigns for to circulate venue capabilities, i.g. food service, event set-ups, etc.Maintain media representative contact information and relationshipsCoordinate with contract holder and local nearby library for marquee signageAuthor and distribute press releases as neededDesign and distribute weekly newsletterProduce, document, and assemble annual Sales and Marketing Plan for submission to General Manager and corporate leaders with Spectra Show less

Corpus Christi, Texas, United States

Creates and supervises complete marketing plans for events, to include all available services: group sales, public relations, media planning & buying, social media, promotional development. Develops and implements an advertising and publicity campaign to create local, regional and national awareness of the facility. Manages and oversees relationships with facility partners such as promoters, sponsors, suite holders, personal seat licenses and advertising clients to make sure their needs are… Show more Creates and supervises complete marketing plans for events, to include all available services: group sales, public relations, media planning & buying, social media, promotional development. Develops and implements an advertising and publicity campaign to create local, regional and national awareness of the facility. Manages and oversees relationships with facility partners such as promoters, sponsors, suite holders, personal seat licenses and advertising clients to make sure their needs are met.Establish and maintain working relationships with media representatives, civic and industry organizations, promoters and agencies, community influencers, corporate sponsors and city officialsManage all aspects of advertising and media campaigns to include cash and trade media allocation including but not limited to Homegrown events and national touring showsCoordinates collection and organization of settlement recaps, including print, TV, email, social media, radio, and digital support - Provide post-event settlements, budget summaries, media invoices and reports for event settlement with all clientsGuide day-to-day development of advertising within approved promoter directives, Ensure all objectives and deliverables are secure within desired time frame and budgetCommunicates with outside advertising agencies on on-going campaigns. Write and prepare for print, radio, TV, etc. Places advertising for event marketingMonitor the general guest service email account and responding back in a timely mannerAssist in writing and distributing press releases for events and other building activitiesMaintain day-to-day needs of personal seat license holders, VIPs, building and show sponsorsCreate sponsorship proposals and present them to potential clientsServe as liaison between personal seat licenses, sponsors and groups with the facilitySend out VIP pre-sales and other notices to personal seat license holders and suite owners Show less

Corpus Christi, Texas Area

Maintain the day-to-day needs of personal seat license holders, VIP’s, building and show sponsors. Implement sponsorship and other partnerships in the market to increase revenue streams and facility usage.• Create and implement sales plans to increase venue revenue with regards to sponsorships, personal seat licenses, group sales and other revenue opportunities.• Maintain and serve current client accounts including but not limited to club seats, suite holders, and group… Show more Maintain the day-to-day needs of personal seat license holders, VIP’s, building and show sponsors. Implement sponsorship and other partnerships in the market to increase revenue streams and facility usage.• Create and implement sales plans to increase venue revenue with regards to sponsorships, personal seat licenses, group sales and other revenue opportunities.• Maintain and serve current client accounts including but not limited to club seats, suite holders, and group sales.• Create sponsorship proposals and present them to potential clients.• Maintain current contract information for personal seat licenses.• Work closely with SMG’s F&B company, SAVOR…, in creating premium offers and creating awareness for various VIP offers.• Maintain and closely monitor sponsorship and VIP content on Americanbankcenter.com.• Keep accurate correspondence information for all personal seat licenses including calls, letters, original order forms, problems, etc.• Serve as a liaison between personal seat licenses, sponsors and groups with the facility.• Report any suite issues needing attention to appropriate departments and follow up to ensure they have been remedied.• Plan and conduct market research to identify revenue opportunities.• Work closely with tour promoters with group sales activities.• Assist the Public Relations Marketing Manager with press related functions.• Assists with the development and production of promotional and sales collateral materials.• Assists in the planning and execution of events.• Assist Director of Marketing in accomplishing company sales, marketing and advertising goals.• Provide exceptional customer service to personal seat license holders, sponsors and groups.• Supervise the department interns, street team and other volunteers Show less

Corpus Christi, Texas Area

Provide professional client services support in the planning, organization and management of events within the facility, and monitoring the logistics of these events, and all event coordination tasks after events are booked through the conclusion.• Oversees all aspects of facility operations related to events.• Meets with client groups to plan and organize assigned meetings and/or events.• Coordinates activities with the various service contractors for assigned meetings and/or… Show more Provide professional client services support in the planning, organization and management of events within the facility, and monitoring the logistics of these events, and all event coordination tasks after events are booked through the conclusion.• Oversees all aspects of facility operations related to events.• Meets with client groups to plan and organize assigned meetings and/or events.• Coordinates activities with the various service contractors for assigned meetings and/or events.• Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.• Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.• Prepares cost estimates and monitors final billing.• Provides clear, concise and timely communication of detailed requirements to operational • departments. Assists in scheduling operational set-ups to provide equipment or services needs. Monitors and supervises facility set-up when necessary.• Serves as primary liaison between clients and facility departments.• Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follow-up on all client requests, concerns and problems.• Attends appropriate planning, organization and other event and facility meetings in support of facility operations.• Serves as manager on duty as required. Show less

Corpus Christi, Texas Area

• Prepare and submit all Event Labor Reports • Complete Housekeeping Labor Reports • Submit daily Parking Expenses to Finance• Organize ETime Reports for Housekeeping staff• Prepare and distribute weekly Event Synopsis to staff and SEA District • Compile all drop count numbers for every event • Distribute Drop Count workbook • Coordinate all Safety Meetings and minutes • Submit Safety Meeting minutes to Corporate• Coordinate events as needed• Communicate… Show more • Prepare and submit all Event Labor Reports • Complete Housekeeping Labor Reports • Submit daily Parking Expenses to Finance• Organize ETime Reports for Housekeeping staff• Prepare and distribute weekly Event Synopsis to staff and SEA District • Compile all drop count numbers for every event • Distribute Drop Count workbook • Coordinate all Safety Meetings and minutes • Submit Safety Meeting minutes to Corporate• Coordinate events as needed• Communicate with clients for all event details• Oversee all facility operations related to events• Monitor event, maintaining close contact with clients and staff to ensure successful events• Prepare final billing for events• Work with AutoCad Software for event drawings• Distribute Event Plans and MOD’s to all staff• Assist Director of Event Services as needed • Assist Event Services Manager as needed Show less

Corpus Christi, Texas Area

• Administers various Human Resources policies to ensure compliance with legal requirements and government reporting regulations• Represent the facility at job fairs and other recruitment activities• Performs recruitment activities including but not limited to writing and placing advertisements, conducting background/credit checks• Plan and organize new hire orientations; conduct orientations and new hire paperwork explaining company policies and procedures• Process new hires… Show more • Administers various Human Resources policies to ensure compliance with legal requirements and government reporting regulations• Represent the facility at job fairs and other recruitment activities• Performs recruitment activities including but not limited to writing and placing advertisements, conducting background/credit checks• Plan and organize new hire orientations; conduct orientations and new hire paperwork explaining company policies and procedures• Process new hires and complete terminations through ADP• Maintain employee certifications for Texas Alcoholic Beverage Commission and Food Handlers• Responsible for general Human Resources correspondence writing as in regret letters, benefit communications, employee newsletters, fliers etc.• Responds to employment verifications and authorizations• Maintains applicant records and employee statistics for government reporting and in compliance with the Affirmative Action Plan.• Responds to inquiries regarding policies, procedures, and employee offered programs• Maintains confidentiality of employee information• Provide administrative support to the Human Resources Manager Show less

Corpus Christi, Texas Area

• Guest Services/Usher• Ensure all security and safety protocols are followed and maintained• Assist guests in locating their designated seats• Handle all lost and found items• Provide wheelchair assistance to ADA sections• Assist guests with any questions or concerns• Check in/out and secure guests’ excess baggage• Ticket Taker• Greet guests at doorway and scan tickets as they enter the building for an event• Lead Cashier• Oversee Parking Cashiers’… Show more • Guest Services/Usher• Ensure all security and safety protocols are followed and maintained• Assist guests in locating their designated seats• Handle all lost and found items• Provide wheelchair assistance to ADA sections• Assist guests with any questions or concerns• Check in/out and secure guests’ excess baggage• Ticket Taker• Greet guests at doorway and scan tickets as they enter the building for an event• Lead Cashier• Oversee Parking Cashiers’ monies and parking pass inventories• Count and verify correct monies from Parking Cashiers• Submit write-ups to managers for overage/shortage of ending balances Show less

Corpus Christi, Texas Area

• Human Resources• Learned all aspects of Human Resources including the handling of the applicant process, confidential and personal information, conducting orientation, and preparing an Affirmative Action Plan• Event Management• Provided customer service to guests including ticket taking at the front doors, escorting guests to seats, and monitoring security throughout events• Marketing• Greeting multiple media crews, escorting media to designated areas, chaperone media… Show more • Human Resources• Learned all aspects of Human Resources including the handling of the applicant process, confidential and personal information, conducting orientation, and preparing an Affirmative Action Plan• Event Management• Provided customer service to guests including ticket taking at the front doors, escorting guests to seats, and monitoring security throughout events• Marketing• Greeting multiple media crews, escorting media to designated areas, chaperone media throughout events, and discuss event plans with promoters and all others involved• Sales• Review client contracts, client’s Certificate of Liability Insurance, and familiarize myself with social event packages Show less

San Antonio, Texas Area

• Assist with set-ups involving audio/visual equipment, event set-up with tables, chairs, stage and sound as requested • Facilitate in the planning and execution of the events in the facility• Issue and inventory game and facility equipment• Responsible for performing duties from day-to-day activity supervision of the gymnasium• Enforce rules and regulations, equipment maintenance and upkeep of the Recreation Center, and Intramural Field House• Ensure the security of… Show more • Assist with set-ups involving audio/visual equipment, event set-up with tables, chairs, stage and sound as requested • Facilitate in the planning and execution of the events in the facility• Issue and inventory game and facility equipment• Responsible for performing duties from day-to-day activity supervision of the gymnasium• Enforce rules and regulations, equipment maintenance and upkeep of the Recreation Center, and Intramural Field House• Ensure the security of participants, the facility and equipment • Operate point-of-sale terminal and perform membership and locker sales Show less

Master'S Degree, Sport Hospitality

Bachelor Of Science (B.S.), Sports Management

Education record