Krystal Dawkins, Ms Email & Phone Number

United States

•Perform consulting for global clients in a remote setting, focusing on job analysis, adverse impact studies, and competency mapping.•Provide support for the implementation of a pre-selection platform by conducting culture workshops for assessment recommendations.•Develop situational judgment tests for video-based candidate experiences and perform benchmark validation by analyzing the performance and assessment data of current employees.•Conduct impact analysis for clients 6–12… Show more •Perform consulting for global clients in a remote setting, focusing on job analysis, adverse impact studies, and competency mapping.•Provide support for the implementation of a pre-selection platform by conducting culture workshops for assessment recommendations.•Develop situational judgment tests for video-based candidate experiences and perform benchmark validation by analyzing the performance and assessment data of current employees.•Conduct impact analysis for clients 6–12 months after the launch of assessments Show less

Orlando, Florida Area

• Provided employment and testing services for the Civil Service Section of the City of Orlando, using Neogov to review applications.• Developed examination materials and job simulation exercises for police and fire departments, using job analysis and input from subject matter experts.• Developed language for assessment center exercises as well as dialog for role players. • Conducted recruitment and employment processing duties, including screening and ranking applications… Show more • Provided employment and testing services for the Civil Service Section of the City of Orlando, using Neogov to review applications.• Developed examination materials and job simulation exercises for police and fire departments, using job analysis and input from subject matter experts.• Developed language for assessment center exercises as well as dialog for role players. • Conducted recruitment and employment processing duties, including screening and ranking applications, counseling applicants and employees, and maintaining related records.• Established a new talent selection process for the City of Orlando Fire Department to increase their diversity in the hiring process.• Identified and resolved problems in a timely manner by developing alternative solutions in problem-solving situations. Being creative within reason to produce multiple solutions to address each individual issue.• Analyzed industry trends and historical data to make adjustments to metrics used in measuring employee success. • Analyzed data after promotional exams to examine reliability for a test using KR-20. Show less

Heathrow, Fl

• A strategic business partner that collaborated with other managers to ensure that compliance and best practices were in place across multiple locations.• Analyzed internal and external workforce data and trends to recommend enhancements to the company culture and working environment.• Focused on employee relations, coaching, and development for the team. • Developed and performed performance evaluations for current employees, including coaching and assessments for current… Show more • A strategic business partner that collaborated with other managers to ensure that compliance and best practices were in place across multiple locations.• Analyzed internal and external workforce data and trends to recommend enhancements to the company culture and working environment.• Focused on employee relations, coaching, and development for the team. • Developed and performed performance evaluations for current employees, including coaching and assessments for current employees. It helped to reduced turnover by 20%. • Led all talent acquisition and developed a high-volume recruitment strategy for AAA calls with reduced turnaround. • Performed job task analysis when new positions were created and created job descriptions. • Managed and created developmental actions and led the termination process, including exit interviews. • Consulted for AAA on increasing employee engagement and designed and implemented new processes and activities to increase employee morale. • Oversaw misconduct investigations and problem resolution. • Supervised and managed personnel in my department.• Conducted SWOT analysis on identified topics and delivered completed analysis to senior staff with recommendations. Show less

Orlando, Florida Area

• Prepared and delivered lectures to undergraduate students in Business Psychology, also known as Industrial Organizational Psychology, teaching HR techniques and best practices.• Prepared course materials, including the syllabus.• Utilized my knowledge of human resources and consulting to enrich the learning experience.• Provided office hours to assist students in need of extra attention.

Orlando, Florida Area

• Performed job task analysis for government clients and compiled that data to assist with developing training and learning solutions. • Conducted interviews with subject matter experts (SMEs) and collected data from them. • Scripted language to be used in training material for the Navy. • Facilitated subject matter expert panels for job analysis and assessment tool development.• Using Visio, I created workflow charts to serve as outlines for the task analysis.

•Designed job analysis for two departments: as well as official job descriptions of positions in the company.•Managed employee relations. •Responsible for monitoring and evaluating organization's performance after implementing the change management process.•Designed needs-based surveys for both current and past clients, in order to address issues with employee and client relations •Managed all social media and networking daily.

Orlando,Fl

• Managed full cycle talent acquisition.• Trained, evaluated, and interviewed potential candidates. • Implemented strategies for corrective action to achieve full organizational adoption of change. • Created job descriptions for job postings and assessed current employees to assess areas of improvement. • Processed all new hire paperwork, including I-9s, as well as payroll.

•Prepared confidential employee recruitment assessment reports for Dr. William Wooten, UCF. •Compiled confidential candidate information and analyzed candidate data using MAP scoring to make hiring recommendations.•Evaluated applicant testing material and electronically filed and scored it using MS Excel formulas and spreadsheets.•Handled the tasks of creating specific change management plans in line with the training and orientation of employees.

I preformed the task of coding recorded interviews.

Graduate Lab Assistant for Dr. Robert Pritchard, UCF. The study was established as a part of the company’s organizational development. I gathered and analyzed research for the Productivity Measurement and Enhancement System, or ProMES, for use in the school systems of Palatka, FL with a team. Edited and enhanced 360 checklists for ProMES, which uses a certain set of measurements and analyzes work using feedback in order to see how well people perform. I ran data through SPSS and generated… Show more Graduate Lab Assistant for Dr. Robert Pritchard, UCF. The study was established as a part of the company’s organizational development. I gathered and analyzed research for the Productivity Measurement and Enhancement System, or ProMES, for use in the school systems of Palatka, FL with a team. Edited and enhanced 360 checklists for ProMES, which uses a certain set of measurements and analyzes work using feedback in order to see how well people perform. I ran data through SPSS and generated reports for evaluation and presentation. Show less

Multi-tasking data entry and filing for human resources while improving efficiency in the workplace. I also handled all incoming phone calls for the office. I recommended and created a new filing system in the office in order to make it more accessible in a timely manner for the Human Resource department. I managed the files of terminated and relocated employees in the region daily, which included their pre-employment documentation as well as transfer and termination information.

Supervised by Frank Detoma, his work consisted of daily interaction with local constituents, resolving issues directly related to the Social Security Administration, specifically Medicare and Medicaid concerns. I was also in charge of handling incoming phone calls from constituents, as well as handling outgoing phone calls to other agencies. Concerns included receiving benefits and payment for medical procedures and supplies. I read and responded to letters and emails from constituents in a… Show more Supervised by Frank Detoma, his work consisted of daily interaction with local constituents, resolving issues directly related to the Social Security Administration, specifically Medicare and Medicaid concerns. I was also in charge of handling incoming phone calls from constituents, as well as handling outgoing phone calls to other agencies. Concerns included receiving benefits and payment for medical procedures and supplies. I read and responded to letters and emails from constituents in a timely manner, prioritizing them in order of importance. Work also included general clerical work, answering phones, conference calls, scheduling meetings and working independently. Show less

Masters Of Science, Industrial Organizational Psychology

Bachelors Of Science, Psychology