Krystal Dillon Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

• Played integral role in design and delivery of blueprint to expand SNAP E&T from 15 to 100 counties. Performed current state assessment to illustrate future opportunities, challenges, and leading practice examples such.
• Simultaneously decreased total administrative costs by approximately $3M and increased number of participants by 12% as champion of transition from county- to state-administered model.Presided over development of.
• Played integral role in statewide transition to managed care models set to roll out in Spring 2024 that will increase budget predictability, reduce Medicaid spending, and broaden access to high-quality care.Bridged.
• Attained 80% statewide vaccination rate 15 days ahead of Labor Day 2021 deadline established by Governor.
• Elevated state ranking from 47th to 7th in US for doses administered by population with implementation of operational processes to enable well-timed and accurate management of vaccine inventory levels.

Phoenix, Arizona, United States

• Pioneered statewide multi-agency alliances, continuous improvement, and transformative enhancements with significant impact on SNAP CAN, SCSEP, and TANF Refugee workforce programs. Stewarded $3.5M+ in operating.
• Infused $1.8M+ from budget into community to reimburse contractors for services rendered and fund staff salaries. Increased YOY job placement rates by 9% and secured 1,400+ employment opportunities for SNAP participants.
• Maximized caseload by 37% by networking and liaising with external partners to offer diverse array of training and assistance required to match clients with jobs that paid livable wage.
• Received AZ Department of Economic Security Team Award for exceptional performance on SNAP CAN Service Delivery Improvement Initiative.

Phoenix, Arizona, United States

• Created safe and inclusive environment that deepened foundational academic skills in Math and Science. Employed active listening and empathy to devise open dialogue techniques that fostered student follow-up and.
• Improved satisfaction, achievement, and attrition by 16.4% and enriched learning through collaboration to evaluate individual needs for services and identify and reconcile issues quickly.
• Increased grades by 6% semester-over-semester with design and implementation of engaging and innovative materials and study techniques.

Phoenix, Arizona, United States

• Integrated projects and events to strengthen new student experiences while balancing priorities, timing, and funding to meet budgetary and institutional parameters.
• Generated rich experiences for 10K+ students by facilitating 72 new student orientations over four campuses to encourage accomplishment of personal and academic goals.
• Boosted efficiency in tracking and answering 100+ daily incoming requests by using Salesforce Case Management to ensure prompt follow-up and resolution.

Jacksonville, Florida, United States

• Streamlined event logistics by steering coordination, permit attainment, medical support, and operational plans for 500+ wounded and retired service members across US. Offered ongoing motivation and encouragement to.
• Attained 98.4% satisfaction rate by offering unique engagements tailored to specific needs of participants.
• Heightened confidence of warriors to pursue physical healthy lifestyle by 94.8% and cultivate coping skills by 88.5%.