Answer, screen, and transfer inbound calls to the appropriate department; Coordinate with service scheduler to schedule clients as needed General clerical duties including photocopying, fax, mailing; Handled incoming mail, bills, and invoices and completed appropriate actions daily Maintain electronic and hard copy filing system; Efficiently retrieving documents from the filing system Resolve administrative problems and inquiries; Prepare written responses and emails to routine inquiries and checklists for completed maintenance and service callsMaintain and improve online databases of client accounts and external vendors, and updating information as necessary

Provide customer service by greeting and assisting customers as well as responding to customer inquiries and complaints; demonstrating product knowledge and making precise recommendations.Operate cash register for cash and credit card transactions with 100% accuracy; complete opening and end of day banking and properly filling out deposit slips.Create visually pleasing displays of product, as well as processing received orders and replenishing product.Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.

Supervised both front of the house and back of the house employees during shift and delegated breaks as needed.Assigned daily cleaning duties and ensured those cleaning tasks were completed to maintain a clean and sanitary environment at all times.Answered customer questions and resolved issues promptly; checked on customers to ensure complete satisfaction.Trained and mentored new employees to bring up to speed on menu knowledge and service standards, and work with established employees to improve performance.Checked supplies, restocked main customer and kitchen stations and requested order changes based on need.Efficiently opened and closed the restaurant and handled morning and end of day drawer counts and deposits.

Professionally answered incoming multi-line phone calls from policy holders, insurance agents, and/or auto glass vendors.Ordered glass accurately through both vendors and dealerships; precisely processed cash and card transactions and provided invoices for services.Verified customer insurance coverage and deductible amounts for the vehicle involved, and communicated the information to the customer.Knowledge of auto glass parts; assessed what qualified as a windshield repair and selected the appropriate glass part for replacement.Used the appointment scheduling system in production to schedule appointments for service as well as dispatch and assign technicians, or contacted other vendors to arrange an appointment for the customer.