Krystal Eschmann Email & Phone Number

United States

 Hold Property & Casualty Agent License for Missouri (pending Life & Health Agent License for Missouri) Manage all existing and potential Personal Lines accounts A-G (others as assigned) through but not limited to quotes, insurance reviews, billing inquiries, additions, replacements, cancellations, claims, etc. Inbound and outbound phone volume upwards 70-80 per week Manage and delegate agency notification tasks to all staff and providing updates to Agent Cleaned up 1000+ notification task as 1-2 years past due in one month and maintain daily

O'Fallon, Missouri

Hold Property & Casualty Adjuster Licenses in all required continental statesSupport 20 Casualty Adjusters with claim processing and ensuring service levels are met or exceededDeveloped reports to monitor claim data to all claims requirements are achieved throughout the departmentContinually foster and maintain relationships with law firms and other professionalsIncreased knowledge of Auto BI, General Liability, PIP and Med Pay claims handling process

O'Fallon, Missouri

Managed large acquisition project converting all claim files and financial transactions into a single claim system Developed weekly/monthly/year to date reporting models; at all levels; which were used to evaluate business productivity, weaknesses, strengths, gaps, etc across the entire claims organization Extract, compile and analyze raw data to provide quality and service level performance data using developed reporting models (a.k.a. Score Cards) Foster relationships through collaboration across all divisions and all levels throughout the organization Involved in many projects to streamline company standards, practices, business functions, and efficienciesManaged incoming vendor invoice processing and established great rapport with all vendors, in part by bringing brought approximately 20 accounts, at 2+ years past due, current within 3 monthsProvided basic IT assistance by providing knowledge (learning opportunities) of system functionalities

O'Fallon, Missouri

Increased knowledge of the insurance industry through managing and processing operational functions Liaised between the Underwriting and Claims departments by managing a report to maintain both accurate and precise reflection of policy data in relation to reported claimsSupport property, casualty and auto claim staff through accurate and timely claim task processing

Bridgeton, Missouri

Organized, managed and delegated daily pick up/drop off schedules for 15+ independent sub-haulers Provided excellent customer service to all customers via outbound and incoming callsDeveloped and maintained vendor relationships Processed incoming and outgoing inventory documents, invoices and titlesEducated and ensured sub-hauler compliance to company standards and requirements

Bridgeton, Missouri

Provided exceptional customer service to internal and external customers via multiple platforms of communicationVia: Face-to-Face and Multi-Line TelephoneFrom: General Public to High-Level Company ManagersReceive and process paymentsAccurately prepare, complete and file sale documents

St. Peter'S, Missouri

Bachelor'S Degree, Business Administration And Management, General

Associate Of Science - As, Accounting

Activities and Societies: Graduated with Highest Honors