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Seasoned professional with a profound understanding of the intricacies of international trade and logistics. Possessing a comprehensive knowledge of import regulations and procedures but also demonstrates a relentless commitment to delivering top-notch customer service. Ability to build and nurture strong relationships with clients sets them apart, ensuring that customer needs are not only met but exceeded.In addition to my expertise in import operations, I'm also a skilled leader who inspires and guides their team to excellence. Understanding the importance of effective communication and fostering an environment where open dialogue and collaboration thrive. Leadership extends beyond day-to-day operations to strategic thinking, as I constantly seek ways to enhance efficiency, streamline processes, and stay ahead of industry trends.Unwavering dedication to continuous improvement. Actively seeks feedback from both customers and team members, using this input to refine processes and elevate the overall customer experience. Whether resolving complex shipping issues, navigating regulatory changes, or implementing innovative solutions, consistently demonstrates a commitment to excellence that not only meets but anticipates the evolving needs of the import customer service landscape.

Planned and implemented budget for my office, lead all transportation planning and strategic activities. Assisted in the identification and implementations of continuous improvement opportunities and customer satisfaction. Developed partnerships with ooutside carriers in shipping. Expedited and routed movement of incoming and outgoing cargo and freight shipments via train, air, OTR and LTL. Negotiated and authorized contracts with equipment and materials. Monitored contract fullfillment. Handled inside sales, along with outside sales.

Managed the operational aspects of ongoing projects and servces as liaison between dispatchers and customer. Established quality transportation services. Organized the logistics, documentation and tracking of shipments. Made sure that the most effective way of transportation of cargo was utilized for the clients. Negotiated the best rates with carriers, Directly investigates to verify and resolve customer or supper relations. Handled inside sales.

Collaborated with other managers and staff members in order to formulate and implement policies, procedures, goals and objectives. Monitored spending to ensure that expenses are consistent with approved budgets. Oversaw the day-to-day operations, managed its employees, established relationships with its customers and vendors. Handled local sales, ensured we were following the guidelines of CBP and our companies SOP's. Resolved any problems or complaints, monitored sales targets and reported to coprorate.