Krystal Jackson Email & Phone Number

Rosharon, Tx, Us

Rosharon, Tx, Us

Houston, Tx, Us

Carries out administrative duties such as filing, typing, copying, scanning, distributing mail, answering phone calls, preparing overnight packages, scribing meeting notes, etc.Schedules and coordinates meetings through software platforms.Reviews and processes invoices and expenses for approval.Prepares and modifies documents including correspondence, presentations, reports, drafts memos and emails.Acts as a backup receptionist, answering incoming calls and greeting visitors.Perform other ad hoc duties as assigned.

Houston, Tx, Us

Handles the processing of vehicle titles with precise accuracy and all activities related to the title/lien perfection unit.Coordinates and acts as a liaison between FDI Collateral Management, Custodian Bank and FIFS to ensure all auto titles problems are resolvedMaintains quality control of current title status reporting ensuring that all exposed titles are handled according to established policies and proceduresResearches vehicle titles and resolves issues in a timely mannerMeets company timelines in processing titles and resolving titling issuesUnderstands and follows corresponding state title processing guidelinesPerforms administrative duties such as data entry, filing, copy and other duties associated with documentationExamines work for exactness, neatness and conformance with established policies and proceduresReviews title report regularly to ensure timely and thorough follow up and recommends additional activity when warrantedRefers unresolved titling issues timely to manager for actionMaintains log for control of the original title and loan contractReviews all lien release documentation prior to obtaining managements signatureAssist other departments with the handling of more difficult accounts and fields title-related questionsIdentifies training needs and makes recommendations to managerResponsible for the follow-up of loans that require repurchase letters and escalates any outstanding repurchasing issues to managementComplies with all company policies and procedures.This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth

Florham Park, New Jersey, Us

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.• Check to ensure that appropriate changes were made to resolve customers' problems.• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.• Determine charges for services requested, collect deposits or payments, or arrange for billing.• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Hinesville, Ga, Us

Communicated with 50-100 patients daily; collecting patient data to enter into the database to receive insurance reimbursement achieving a 95% accuracy.Managed 150 calls daily providing excellent customer service receiving compliments from 90% of customers.Navigated through 7 insurance verification cites not limited to Gammis, Palmetto, Humana, Ambetter Peachstate, and Truebridge(RyCan) and Availity.

Maintained and Established relationships with over 100 families allowing for the turnover rate to be lowered by30% Managed at least 100 calls daily providing excellent customer service, receiving compliments from 85% customersMaintained and Organized files for over 150 children and 30 staff members for credentialing inspection allowing for the center to achieve a 2 Star Quality Rated which gave the center incentives to improve equipment.

Google It Support Certificate, Information Technology

Education record