Krystal Jones Email and Phone Number
Krystal Jones work email
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Krystal Jones personal email
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Natural leader experienced with the creation of successful Customer Retention and Success programs by leveraging technology, data, and meaningful engagement. Enthusiastic proponent of a serving mindset towards customers and team members. Eager to work with customer stakeholders and collaborating with internal cross-functional teams/leaders in order to increase customer adoption, retention and growth.
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Director, Global Customer Success And Renewals - Sinch EmailSinch Dec 2022 - PresentStockholm, Stockholm County, Se* 30% YOY growth in bookings and single digit churn Development and management of Customer Success & Renewals for Sinch - Developer + Email companies (Mailgun, InboxReady, Mailjet and Email on Acid)
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Senior Manager, Customer Retention - Sinch EmailSinch Dec 2021 - Dec 2022Stockholm, Stockholm County, SeDevelopment and Management of Retention Program for Sinch Email companies:• Email On Acid• Mailgun• Mailjet
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Renewals & Expansion ManagerEmail On Acid By Sinch Dec 2020 - Dec 2021Centennial, Colorado, Us• Creation of customer subscription renewal and expansion program from inception• Collaboration with VP of Revenue to develop renewal pipeline for improved forecasting• Implementation of playbooks and automated journeys for the renewal process in Gainsight• Consistent achievement above 100% revenue goal -
Enterprise Inside Sales ExecutiveIcontact Apr 2019 - Oct 2019Morrisville, Nc, Us• Consistent achievement of 100% monthly quota, after onboarding, through active listening and reliable interactions• Collaboration with Sales Engineers, Support and Product to provide solutions to prospective customers• Developed weekly sales forecasts to provide to leadership team -
Saas Customer Success Development Manager (Contractor)Icontact Aug 2015 - Apr 2019Morrisville, Nc, Us• Leading Customer Renewals, Retention and Upselling SaaS product and services• Strategic Software Evaluation, Implementation and Product Adoption• Developing Onboarding Programs and Marketing for Customer Success Teams
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Manager Of Strategic Client ServicesIcontact May 2014 - Jul 2015Morrisville, Nc, Us• Lead a team of SaaS B2B account managers ensuring they have clear goals and metrics• Proactively engage with C-level stakeholders to ensure retention• Align with cross-functional teams to drive marketing to existing customers, driving product roadmap, cross-sell and up-sell focusing on retention metrics• Drive customer success and retention by providing ROI and valued customer success• Influence key stakeholders with Strategic Consultant advisement by providing product marketing expertise and analyzing customer data
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Strategic AdvisorIcontact Jan 2013 - Apr 2014Morrisville, Nc, Us• In-depth consultative advisement regarding iContact platform and marketing technology sphere to strategic customers• 90% or more client retention by both revenue and number
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Director Of Operations & Finance / Co-OwnerAlliant Property Group Aug 2015 - Mar 2019Raleigh, Nc, Us -
Licensing ManagerAscap Apr 2005 - Jun 2012New York, New York , Us• Business development strategist for 3 verticals• Drive revenue growth with new and existing business exceeding sales goals by 93% over 6+ years through prospecting, active listening and education• Innovate and implement using Salesforce.com across cross-functional teams to create time savings and a streamlined operational flow• Management and customer service of 6,000+ existing licensees• Contract analysis and execution for licensing rewrite initiatives -
Account Services ManagerAscap Aug 2002 - Apr 2005New York, New York , Us
Krystal Jones Skills
Krystal Jones Education Details
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New York UniversityMasters Degree -
University Of North Carolina WilmingtonFinance & International Business Management
Frequently Asked Questions about Krystal Jones
What company does Krystal Jones work for?
Krystal Jones works for Sinch
What is Krystal Jones's role at the current company?
Krystal Jones's current role is Customer Success, Retention & Expansion | DEIB Advocate | Innovator | Rainmaker.
What is Krystal Jones's email address?
Krystal Jones's email address is kj****@****aol.com
What schools did Krystal Jones attend?
Krystal Jones attended New York University, University Of North Carolina Wilmington.
What are some of Krystal Jones's interests?
Krystal Jones has interest in Poverty Alleviation.
What skills is Krystal Jones known for?
Krystal Jones has skills like Salesforce.com, Strategy, New Business Development, Licensing, Social Media Marketing, Management, Music Industry, Business Development, Social Networking, Account Management, Strategic Planning, Competitive Analysis.
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