• Evaluate pre-loved luxury bags, apparel, branded jewelry, and accessories to determine current market prices • Negotiate offers while managing clients’ expectations to determine final purchasing price• Document detailed negotiations and product profiles to prepare stock for Global Star Buyers Auction• Lead purchasing operations between Mayfair and Slone Square offices as required by client appointments• Actively report department issues and offer solutions in weekly purchasing and marketing meetings • Analyze weekly/monthly purchasing data and make strategy adjustments to meet monthly KPIs

• Efficiently maintained CRM correspondence with UK boutiques, retailers, and end clients • Answer queries over the phone, email, and through Salesforce regarding the process of watch and jewelry repairs• Account management of UK boutiques and retailers in Oracle system to achieve department KPIs• Organize shipments of repairs to Geneva headquarters and received UK repairs from Geneva • Invoice retailers and boutiques for strap orders, watch and jewelry repairs, and spare part orders• Responsible for accurately crediting refund transactions for product returns or exchanges

• Coordinate repairs from Chopard boutiques, wholesalers, authorized retailers, and end clients to service center• Conduct data entry of timepiece and jewelry condition as determined by technical evaluation • Research spare parts and prices on PSP to produce estimates using pricing codes through Oracle software• Correspond with Chopard’s Geneva office to facilitate repairs and estimates of high jewelry and vintage pieces • Manage approval of repairs estimates, assign appropriate due dates, follow up on urgent requests • Receive clients in front of house to discuss concerns with their pieces and explain workshop procedures

• Analyze prospective leads to determine highest potential improvement in investment portfolios• Illustrate numerous proposals for each client based on their distinct financial needs, goals, and risk tolerances• Communicate detailed updates on multi-transactional cases to their corresponding advisors • Reorganize and implement new office system to transition all leads and client information into Salesforce platform• Manage consistent on boarding of new clients while actively identifying new client outreach opportunities

• Managed the all of the charity’s financial accounts on the accounting software, Xero, to maintain within budget • Reconciled all receipts on account statements and ensured all invoices were paid to suppliers• Conducted extensive market research on potential donor foundations to finance future charity events at local schools• Recorded results from data collection to interpret charity’s impact on participating schools to present to the board

• Sent monthly and weekly invoices to clients, responsible for following up on unpaid invoices • Aided in the logistics of relocating the head office and store front to a new location in South Kensington, London • Provided technical support in the integration of listings from property management sites, Hostaway to Guesty